The Role
Supports Microsoft Windows systems and infrastructure through installation, configuration, upgrades, monitoring, troubleshooting, performance optimization, security, backup, and disaster recovery. Provides second- and third-level support, develops scripts and automation, coordinates with vendors and IT personnel, maintains documentation and change controls, and participates in system design, testing, training, and knowledge transfer.
Summary Generated by Built In
The Systems Engineer II is responsible for supporting equipment in a Microsoft Windows environment, including design through implementation and support. A System Engineer performs installation, configuration and upgrades, of related hardware and software, in a LAN, WAN and stand-alone environment. A System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.Essential Duties
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability and stability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
- Ensures change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified
- Provides timely and clear communications to management and/or clients as appropriate
- Participate in disaster recovery tests and planning
- Partner with peers and management to make informed strategic enterprise decisions
- Research, recommend, and implement streamlined automation processes
- Training and knowledge transfer to other team members to ensure continuity of knowledge
Equal Opportunity Employer/Veterans/Disabled
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The Company
What We Do
City Bank is a Member FDIC financial institution focused on delivering a high-quality banking experience. The company cultivates a professional environment that fosters innovation, community involvement, and leadership. Driven by a goal to create satisfying outcomes for its customers, City Bank maintains a people-first culture and offers a comprehensive benefits package designed to support the physical, emotional, financial, and social well-being of its employees.
