System Administrator

Job Openings – System Administrator

About Bristow and Sutor Group

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

About the Team and Role

At the heart of our IT Operations team is a commitment to exceptional customer service.  We’re looking for a System Administrator who not only understands technology but also values people — someone who can communicate clearly, build trust with colleagues, and take ownership of solving problems quickly and effectively. The right candidate will see each interaction as an opportunity to make someone’s day easier, turning technical expertise into practical support that keeps our business running smoothly.

Job Details:

Pay: up to £38,000 p/a

Full time 37.5hours, Monday to Friday

Permanent

Location: Office based, Denton, Manchester

What you’ll do:

Requirements:

• Provide IT support for 700+ users across multiple UK sites, ensuring high availability and reliability of systems.
• Identify the root cause of IT issues and deliver timely resolutions within agreed SLAs, with a strong focus on security and critical vulnerabilities.
• Proactively monitor, investigate, and respond to security alerts—especially those rated as critical or high—using MXDR, Microsoft Defender (including Defender for Cloud), and related security platforms.
• Deploy, configure, and support new hardware (PCs, laptops, mobile devices) and manage device lifecycle.
• Administer and maintain Proxmox virtualisation environments including patching out of hours as required.
• Manage and support Microsoft Office 365, Windows operating systems, and Intune for device management and compliance.
• Operate and maintain Manage Engine Service Desk and Desktop Central for IT service management, asset tracking, and remote support.
• Collaborate with internal IT team members to resolve incidents, escalate issues, and implement improvements.
• Create, update, and maintain IT documentation, policies, and service desk tickets to ensure compliance and knowledge sharing.
• Prioritise and schedule workloads to meet project deadlines and maintain 5-day-a-week office coverage with another engineer.

Technical Skills we are looking for:

• Proxmox
• Palo Alto Firewalls
• ManageEngine Service Desk & Desktop Central
• Microsoft Intune
• Secureworks
• Microsoft Defender (including Defender for Cloud)
• Microsoft Office 365
• Windows OS
Security Focus:
• Daily review and remediation of security alerts, with emphasis on critical and high vulnerabilities.
• Work closely with the Head of ICT to ensure the organisation’s security posture is maintained and improved.
Competencies:
• Strong analytical and problem-solving skills, working autonomously making logical decisions and owning these.
• A commitment to continuous improvement and delivering outstanding stakeholder and business outcomes.
• Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job.
• Strong organisational skills with the ability to prioritise and work at pace.
• Strong communication skills, verbal and written and able to articulate technical content in a clear and concise manner.
• Build and maintain strong relationships, rapport with all levels of colleagues.
• Positive attitude: self-motivated to deliver positive outcomes with the drive to continuously improve results
Benefits

• Welcoming working environment
• Casual dress
• Hastee pay, (access to salary before payday)
• Free fruit and drink at all sites
• Employee assistance programme
• Company pension
• Colleague perks scheme
• Christmas Savings Scheme
• Death in service benefit
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

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