System Administrator

POSITION SUMMARY

The Systems Administrator for Optima Tax Relief, LLC (“Optima”) is located in the Santa Ana, California office and receives general supervision from the Director, Information Technology. This role must also champion Optima’s culture and Core Values and help to deliver the best customer experience. Optima's Information Technology Department is vital in supporting Optima's personnel company-wide. They work effectively with all Optima departments, providing technical assistance and training. Optima's IT team helps maximize the performance, efficiency, and reliability of all processes and technology necessary for Optima's business operations across all departments.

The Systems Administrator at Optima is relied upon for maintaining, configuring, optimizing and upgrading Optima’s major systems and networking infrastructure. This role assists in migrations of local systems to cloud platforms and managing cloud software and systems. This role must also perform day-to-day operational duties and serves as an escalation point for the IT Helpdesk team if they require advanced troubleshooting help. You will work directly with upper management and department heads to assist their teams in optimizing their systems usage.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Manage and maintain multi-site network infrastructure based on industry systems such as Palo Alto, Cisco, and Sophos equipment.
• Partner closely with software/hardware vendors to troubleshoot/debug issues.
• Perform regular maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform server administration and management including backup, upgrades, patches and new installations.
• Maintain regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
• Author training materials, policies and procedures and present to end-users and members of the IT Team.
• Document Disaster Recovery Process and provide periodic testing of DR steps.
• Other duties as assigned based on department and/or company operation and/or business needs.

In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in a related field from an accredited institution, or equivalent combination of education and experience is a plus
• 5 plus years for relevant experience
• 2-3 years of proven proficiency using VMware technologies such as VMotion, DRS, HA, SAN, NAS, Fault Tolerance
• 4-5 years of experience with Windows Server Operating Systems, Group Policies, Active Directory, Azure AD, Office 365 suite of applications and management portal (User, Exchange, Teams, Security and Compliance)
• 1-2 years of experience with Enterprise Firewalls
• Thorough understanding of DNS, DHCP, NTP, VLAN, VPN, RADIUS protocols
• Hands on experience with administrating Hosted VoIP Systems (Amazon Connectl is a plus)

KNOWLEDGE, SKILLS,& ABILITIES

• A positive mindset and "get-it-done" attitude.
• Excellent organizational, time-management, written, and communication skills.
• History of successfully exceeding goals in a fast-paced environment.
• Strong work ethic and commitment to excellence.
• Meticulous attention to detail and high sense of accountability.
• Proficient and comfortable with office equipment (Computer skills – Microsoft Office, Outlook).
• Strong ability to multi-task.
• Team player.
• Strong listening skills with the ability to understand and influence people.
• Ability to thoroughly troubleshoot issues, and work with support if needed.