MacOS Systems Administrator (Open to all LATAM)

We are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. 

To do this, we seeking to integrate a Senior System Administrator into our team.

We need an experienced Systems Administrator to handle advanced infrastructure management, ensure business continuity, and lead critical IT projects.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Required: 5-7 years of experience in systems administration, with at least 3 years in a senior role supporting macOS environments.
• Extensive experience in cloud infrastructure management (e.g., Google Workspace), remote device management, identity management and automation.
• Proficient in macOS MDM solutions (e.g., Jamf, Kandji) and security tools (e.g., Crowdstrike, Okta) for remote work.
• Strong understanding of networking, VPN, and remote access solutions for distributed teams.
• Preferred: Relevant certifications (e.g., Apple Certified Support Professional, Okta Admin, Jamf Admin).
• Demonstrated experience in cybersecurity, compliance, and implementing security best practices for remote environments.

Responsibilities

1. System Administration & Maintenance (40%):
   • Administer and maintain macOS environments, ensuring devices are secure, updated, and running optimally.
   • Manage cloud-based infrastructure (e.g., Google Workspace), ensuring uptime and system performance.
   • Perform regular system monitoring, backups, and disaster recovery planning for a remote-first organization.
2. Performance Benchmark: Ensure 99.9% uptime for critical systems, with security patches applied to all devices within 3 business days of release.
3. Security Management & Compliance (20%):
   • Implement and maintain robust security protocols across macOS devices, windows devices and cloud infrastructure, including encryption, multi-factor authentication (MFA), and mobile device management (MDM).
   • Ensure compliance with relevant regulatory standards (e.g., GDPR, SOC 2) and internal security policies.
   • Participate in regular security audits and respond promptly to vulnerabilities or breaches.
4. Performance Benchmark: Ensure 100% security compliance and mitigate identified vulnerabilities within 3 business days.
5. Network & Remote Connectivity Management (15%):
   • Optimize and troubleshoot remote network performance, including VPNs, cloud services, and collaboration tools for distributed teams.
   • Ensure secure and efficient connectivity between remote employees and company systems, with a focus on cloud infrastructure and remote work tools.
6. Performance Benchmark: Achieve 99.5% uptime for remote collaboration tools (e.g., VPN, Google Workspace) and resolve remote connectivity issues within 4 hours.
7. Project Management & System Upgrades (15%):
   • Lead IT infrastructure projects, such as cloud migrations, remote device management enhancements, and system upgrades tailored to remote teams.
   • Collaborate with departments across different time zones to align IT initiatives with business needs.
8. Performance Benchmark: Complete 95% of IT projects within scope, time, and budget as agreed with stakeholders, accommodating remote team needs.
9. Team Leadership & Mentorship (10%):
   • Provide guidance and mentorship to junior systems administrators and IT support staff working remotely.
   • Develop and enforce remote-friendly IT policies, best practices, and documentation standards.
   • Lead knowledge transfer and training sessions for the team on remote support tools and macOS administration.
10. Performance Benchmark: Deliver at least 2 remote training/mentorship sessions per quarter with positive feedback from team members.

Other Details:

• Days: Monday - Friday
• Time zone: PST (to be confirmed) 
• Remotely 100%
• Ability to work a weekend on-call support shift once roughly every 8 weeks (if needed)