***You MUST already have a TS/SCI Clearance with a Polygraph to qualify***
The Level 2 System Administrator shall possess the following capabilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Qualifications:
- Ten (10) years experience as a SA on programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted.
Skills Required
- Active TS/SCI clearance with polygraph
- Ten years of system administration experience on programs and contracts of similar scope, type, and complexity
- Bachelor's degree in a technical discipline from an accredited college or university
- Four additional years of system administration experience may substitute for the bachelor's degree
What We Do
The Birchmere Group, LLC is a minority-owned, service-disabled veteran-owned technology and consulting firm headquartered in Hanover, Maryland. It specializes in information technology, information assurance and cybersecurity, and provides intelligence analysis, cyber-focused acquisition support, and program management services. Its capabilities also encompass systems and software engineering, network security, contract and acquisition assistance, and training development, serving clients that need technical security and mission-oriented program support.
