Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We are actively looking for a personable, passionate, and highly driven individual for the System Administrator III position.
Position Summary:
The System Administrator III is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients.
Key Responsibilities:
- Troubleshoot and resolve complex break/fix issues.
- Track time and work completed in a ticketing system.
- Interact with customers and vendors to gather information and troubleshoot problems.
- Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes.
- Document common issues and processes to contribute to the team’s knowledge base.
- Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc.
- Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365.
- Monitor and manage backup and disaster recovery systems.
- Work with vendors and gather information from public sources to support 3rd party applications.
- Be a point of escalation for lower-level technicians and higher difficulty tickets.
- Performs other related duties as assigned.
Skills and Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
- 5-7 years of experience in IT customer support; knowledge of computer systems administration
- Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS.
- Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
- Experience working with ticketing systems to manage and resolve system-related issues.
- Ability to work in a fast-paced environment while maintaining quality customer service.
- Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
- Excellent communication skills, both written and verbal.
- Possesses advanced level troubleshooting skills.
- Ability to work independently and with a team.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Top Skills
What We Do
Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients. We focus on building partnerships to solidify relationship with a foundation based on securing and assessing long-term needs.
Our services are engineered to meet the specific objectives of each client. That starts with having the right people who are experts in their field to develop solutions that support our clients. Thoughtful solutions, not quick fixes.
Our clients range from publicly traded, global entities to mid-sized local businesses.
We are a premier partner with Microsoft, HPE, Cisco, VMWare and many others.
Our full range of technology based business solutions include:
• App Development • Change Management • Cloud Solutions • Conference Room Design • Cyber Security And Compliance • Digital Signage Displays • Endpoint Detection And Response • IT Cost Control • IT Service Delivery • Infrastructure Services • Microsoft 365 • Project Management • Structured Cabling
MISSION: Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients and empower our staff to become leaders in their fields.
VISION:
Perpetuate, grow, and diversify by expanding further into a multi-specialty technology and business consulting firm in the field of Information Technology.
Core Values:
ACT WITH INTEGRITY.
SAFEGUARD OBJECTIVITY.
VALUE EVERY EMPLOYEE.
STRIVE FOR EXCELLENCE.
Why Work With Us
Co-founders Wes Bunch, CEO, and Chris Brandvik, COO, have over 35 years of collective experience in the Information Technology sector. They established Bridgehead IT in 1999 with the goal of building a new kind of technology company — a whole new generation run by fresh thinkers who offer a forward vision.
Gallery
