System Administrator I

Role Overview:

The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments.
The incumbent will manage incident resolution, system maintenance, network configurations, and cloud operations, while delivering high-quality support to internal stakeholders and customers. The role requires strong technical expertise, problem-solving abilities, and adherence to operational and security standards.

Key Responsibilities:

1. Incident & Service Management
▸ Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
▸ Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
▸ Document resolutions, root causes, and updates in accordance with operational processes.
▸ Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
2. System Monitoring & Infrastructure Management
▸ Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty).
▸ Respond to alerts across critical, warning, and error thresholds.
▸ Perform system upgrades, patch management, and scheduled maintenance activities.
▸ Manage and optimize server resources including CPU, memory, and storage capacity.
3. Network Administration
▸ Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
▸ Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
▸ Execute network security tasks such as IP blocking (shunning) and tunnel resets.
4. Identity & Access Management (IAM)
▸ Administer Active Directory (AD) user accounts, group memberships, and access policies.
▸ Support identity synchronization between AD and Okta environments.
▸ Provision and maintain internal and customer user accounts in alignment with security policies.
5. Database Administration Support
▸ Manage database-level access control, including granting and revoking SQL permissions.
▸ Support integration of identity groups with database systems.
6. Cloud Infrastructure (AWS) Management
▸ Configure and manage AWS services including EC2, S3, and IAM components.
▸ Monitor cloud utilization and implement cost optimization measures.
▸ Perform scheduled backups, scaling, and disaster recovery support activities.
▸ Troubleshoot infrastructure and application-level issues within cloud environments.
▸ Integrate cloud services with on-premises and third-party systems.
7. Technical Support & Troubleshooting
▸ Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
▸ Manage service configurations, permissions, and software installations.
▸ Support authentication-related issues including MFA resets and monitoring tool components.
8. AI Enablement in NOC Operations
▸ Utilize AI tools to support operational efficiency in incident analysis and reporting.
▸ Perform summarization of alerts, logs, and incident data for operational insights.
▸ Develop structured prompts for root cause analysis, escalation notes, and customer communications.
▸ Validate AI-generated outputs before operational use.
▸ Ensure adherence to data security and confidentiality standards when using AI tools.

Qualifications:

▸ Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field (or equivalent experience).
▸ 4–5 years of relevant experience in System Administration or NOC operations.
▸ Experience with monitoring tools..
▸ Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
▸ Working knowledge of Active Directory, Okta, SQL, and server administration practices.
▸ Ability to manage priorities effectively in a fast-paced, 24/7 operational environment.

Preferred Skills:

Technical Expertise:
• Strong understanding of IT infrastructure, systems, and cloud technologies.
• Effective verbal and written communication skills for stakeholder interaction.
• Adherence to processes, documentation standards, and compliance requirements.
Analytical:
• Proven troubleshooting and root cause analysis capabilities.
• Ability to work cross-functionally with internal and external teams.

Work Environment:

▸ Hybrid work model (Work From Office / Work From Home).
▸ Flexibility to work in rotational shifts, including night shifts and weekends.
▸ Availability outside standard business hours based on operational requirements.

Behavioral Competencies:

Ensures Accountability

Manages Complexity

Communicates Effectively

Balances Stakeholders

Collaborates Effectively