We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.
In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.
We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.
Job DescriptionMULTIPLE POSITIONS OPEN SO PLEASE MENTION WHICH ROLE & LOCATION YOU ARE APPLYING FOR TO AVOID CONFUSION
Roles
1. Tier II Level Support (3 resources)
2. Tier IV Expert
Location
1. Tier II: New Orleans, LA
2. Tier II: Norfolk, VA
3. Tier II: Camp Lejeune, NC
4. Tier IV: Quantico, VA
Duration After 3 months may want to consider hiring the resources
Clearance required: Active DOD SECRET clearance required, Interim OK
SSBI preferred
Security+ certification needed
Detailed Task Description Assist new personnel in user familiarization and capabilities of deployed tools
Create and modify views in BSM
Create reports requested
Assist with management of operator access to views/reports.
Add/remove SNMP information for devices
Troubleshoot within the region. Identify regional assets lacking.
Build local views in Node Manager to customer requirement
Monitor Enterprise Monitoring Tier II Remedy queue and resolve incidents as able.
Monitor and maintain awareness of regional tickets and items of concern
Add/remove site specific node groups for systems
Define/Add/Remove custom site specific SNMP monitoring requirements.
Build local topology views in Node Manager to customer specifications.
Manage site-specific critical system alerts and operator recipient definitions.
Additional InformationGOOD COMMUNICATION SKILLS
DURATION: 6+ Months Contract (After 3 months may want to consider hiring the resources)
INTERVIEW: Telephone / Skype
Skills Required
- Active DoD Secret clearance (Interim accepted)
- Security+ certification
- SSBI
- Experience creating and modifying views in BSM
- Experience building topology and local views in Node Manager
- Experience with SNMP configuration and custom SNMP monitoring
- Experience using Remedy for incident monitoring and resolution
- Ability to manage operator access, alerts, and recipient definitions
- Regional troubleshooting and asset identification skills
- Good communication skills
What We Do
Atria Group LLC, also operating as Atria IT, is a specialized IT staffing and consulting firm headquartered in Plano, Texas. The company provides comprehensive workforce solutions, including staffing, consulting, software development, and training services, specializing in enterprise solutions for small to medium-sized businesses. Their primary objective is to assist these enterprises in maximizing their IT resources to meet evolving technological challenges.
