The Role
Provides advanced application support for internal users and mission-critical banking systems. Resolves escalated issues, coordinates with vendors and business units, tests and installs patches and upgrades, maintains configurations, authors reports and documentation, and supports system rollouts. The role monitors ticket workflows, improves support processes, troubleshoots performance issues, and translates information security requirements into the bank’s environment while complying with banking regulations.
Summary Generated by Built In
Job Summary & Responsibilities
JOB SUMMARY: This position provides Application Support for internal users for various mission critical systems / applications. This position is also responsible for daily response to issues related to system functions, report authoring and ongoing rollout of systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to, defines, researches, and resolves customer issues referred by Level one support
- Functions as the liaison between vendors and BankUnited business units.
- Demonstrates excellent oral and written communication skills.
- Provides subject matter expertise and participates in projects related to new and existing applications.
- Follows defined change control process to test and install system patches, upgrades, or features.
- Maintains system files and monitors system configurations to ensure data integrity.
- Reviews, analyzes, and installs application systems in support of the Business lines.
- Consults with users to identify current operating procedures and to clarify objectives.
- Documents and write manuals to describe installation and operating procedures.
- Monitors the ticket flow, re-assigns tasks as needed to keep an even balance of work within the department.
- Communicates and is the focal point for the dissemination of information from management to the team and vice versa.
- Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the team.
- Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). - Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS
Education
- Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered
- Scrum Master Certification or equivalent required
Experience
- 4 - 6 years of Banking experience supporting applications required
- 1 years of experience working in Cloud AWS required
- Minimum 4 - 6 years of computer-related support experience
- Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment
Licenses and Certifications
- Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred
Knowledge, Skills, and Abilities
- Strong technical and communication skills
- Customer service skills.
- Vendor management skills.
- Problem solving skills.
Additional Information
Candidates residing in locations within BankUnited's footprint may be given preference.
Skills Required
- Bachelor's degree in computer information systems, engineering, or equivalent related application-systems experience
- Scrum Master Certification or equivalent
- 4–6 years of banking experience supporting applications
- At least 1 year of experience working with AWS cloud
- 4–6 years of computer-related support experience
- Experience researching industry technical and business information-security requirements and translating them into a banking environment
- Six Sigma Green Belt certification
- Certified Scrum Master certification
- PMI Agile Certified Practitioner certification
- ITLM certification
BankUnited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BankUnited and has not been reviewed or approved by BankUnited.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision options plus disability and life insurance. Wellness programming is described as robust, including incentives, screenings, and on-site fitness facilities at the corporate center.
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Retirement Support — Retirement support includes a 401(k) plan with a company match and relatively quick eligibility after one month. Auto-enrollment and auto-increase features are described, which can help employees build savings consistently.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including a sizable PTO range by level and paid holidays. Additional time-off programs such as volunteer time and flexible/hybrid/remote arrangements are also described for eligible positions.
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
