Switchboard Receptionist

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

The Switchboard/Receptionist centers on providing clear, courteous communication while managing incoming calls, paging requests, and visitor needs. Receptionists rotate between front‐desk and entrance duties, balancing computer-based tasks with in-person assistance. The work involves navigating interruptions, responding calmly to urgent or emotional situations, and handling confidential information appropriately. Collaboration is frequent with clinical staff, security, and support departments to ensure patients and visitors reach the right place quickly and safely. Each day blends routine administrative tasks with on-the-spot problem solving, including escorting guests, delivering items, and supporting overall facility operations.

In the Communications Department at ABC, we ensure that every call, question, and request is handled with professionalism and care. Whether directing patients, visitors, and staff to the right departments or managing internal and external communications, our team plays a crucial role in keeping hospital operations running smoothly. What makes Communications unique is our ability to stay calm, flexible, and patient in a constantly changing environment. We handle a variety of situations—from urgent calls to everyday inquiries—while maintaining a professional and welcoming demeanor. Our team thrives on teamwork, problem-solving, and positivity, creating an environment where challenges are met with solutions, and every interaction is an opportunity to make someone’s day a little easier. Whether answering phones, assisting visitors, or adapting to new responsibilities as our roles evolve, we take pride in being the first connection to care at CRMC.

• Independent worker
• Effective communicator
• Handles confidentiality well
• Adaptable
• Resilient
• Positive work ethic

• Ability to operate all equipment for this position
• High School Diploma or GED

• Previous secretarial experience

The pay range is listed above. Actual pay rate offered is determined based on experience in this role. Please be sure to include all applicable experience in your application.
Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.

A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at [email protected]. CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email [email protected] for assistance.