Swing / Overnight Client Service Representative

Who We Are...

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency

What We Do…

Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.

Why We Need You...

When a job is done well, you are a vital reason why clients feel better on a bad day, why pets receive excellent care, and why doctors can perform at their best. You provide support to the whole team, build trusting relationships with clients, and are the face of the hospital.

VCA ASEC continues to be a staple in the community for over 15 years, and growing our team members and customer service levels are essential to continue to provide the best care possible.

Our customer service team is the first impression our clients receive and are essential to our client’s entire journey. The CSR team is the start of where we build trust with clients so that VCA ASEC has the privilege of caring for pets in a time of need.

What this job entails...

Works with team to ensure the clients and patients are supported and cared for. Skills needed will be staff and client relations, communication, high emotional intelligence, and compassion for pets and people. Some responsibilities will be:

• Efficiently and effectively greeting clients in person or over the phone
• Answering telephones, texts, emails, WOOFware and Teams messages
• Checking in patients, as well as scheduling and confirming appointments.
• Presenting and explaining fees regarding treatment plans and invoicing.
• Answering questions regarding products and services, including educating clients on medical vs non-medical pet care.
• Offering clients alternate payment methods
• Other patient and appointment functions:
• Obtaining patient records for appointments.
• Managing electronic medical records, reports and correspondences
• Confirming appointments, medical records and electronic payments are received.
• Demonstrate the desire to continue learning in veterinary administration with an emphasis on customer service.
• Demonstrate quality decision-making skills to choose the most appropriate course of action.
• Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
• Attend webinars and other continuing education opportunities to acquire knowledge and new skills.

Experience / Education:

• 3+ years of experience in client service
• Previous experience in the medical field.
• Experience in veterinary medicine, specialty medicine experience a plus
• Compassion for pets and people
• Thrives in a fast-paced environment and can manage under pressure
• Exceptional communication skills required
• High emotional intelligence

What We Value…

• Compassion
• Experience
• Forward-thinking

Why You Should Consider Us...

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $21 per hour. Please note that positions can require flexible schedules, weekends, and some holidays.

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 2 years (Preferred)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.