SVP, Strategic Account Management

Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences to improve our clients’ business performance. Recognized for delivering innovative B2B and B2C solutions and exceptional service for more than five decades, our global team is dedicated to helping businesses and nonprofits of all sizes thrive.  We are currently seeking a Senior Vice President of Strategic Account Management.

General Summary:

The SVP, Strategic Account Management is the strategic visionary who is responsible for implementing a first-in-class client experience for the strategy and services of Data Axle’s largest and most strategic clients.  This position will lead a team that engages with top strategic accounts to develop and cultivate high value client relationships within a specific strategic client base. This position will also be responsible for ensuring overall account health and growth through implementation of proper account management plans, and account renewal strategies that encourage client up-sells and/or cross-sells which develop new revenue opportunities needed to meet the associated annual target revenue number. 

Essential Job Functions:

1. Lead an established team of Account Directors (AD), ensuring the right relationships are in place between the AD and the client base by providing day to day leadership, coaching, support and development.
2. Develop ADs and discuss how the suite of products can meet client needs and satisfy profitability and growth requirements.
3. Develop consistent and effective client management practices and approaches across the client base.
4. Establish executive-level credibility within existing strategic accounts through business expertise, deep understanding of industry issues with a focus on product offerings.
5. Implement and communicate the product value proposition to executive-level management within existing client accounts to reflect a powerful, positive, and lasting impression.
6. Ensure profitable revenue growth and client satisfaction within assigned accounts and ensure the ADs are knowledgeable and properly aligned with the same revenue and growth strategies.
7. Leverage existing executive level relationships to develop a strong pipeline of business.
8. Partner with senior Data Axle leaders to develop and maintain strong client relationships.
9. Identify specific opportunities to up-sell and cross-sell to established strategic client base.
10. Negotiate contract terms and conditions at the executive-level that are favorable to both the Company and the client.
11. Oversee implementation and maintenance of proper revenue forecasts and tracking sales revenues and activities in an accurate and timely manner.
12. Lead cross-functional, virtual teams and work with sales colleagues in a collaborative manner.
13. Work with ADs and the client base to measure and assess the achievement of explicit business outcomes.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Knowledge, Skill, and Abilities:

1. Demonstrated success in developing and maintaining senior-level business.
2. Specific experience in and knowledge of the industry being served.
3. High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
4. Sound and up-to-date technical knowledge.
5. Board-level presence and ability to build strong trust and credibility.
6. Extensive knowledge of and ability to speak comprehensively with strategic clients about Data Axle products, solutions, return on investment, revenue, growth, and profit.
7. High degree of tact, social adeptness, judgment, persuasion, and ability to deal with and influence people in all types of positions.
8. Ability to collaborate with internal departments to develop client solutions.
9. Self-starter with a solutions and strategy focus.
10. Able to understand needs of a multi-company environment.
11. Excellent ability to communicate effectively both orally and in writing with employees and clients, while maintaining confidentiality in all related discussions.
12. Ability to create, facilitate, and execute a Large Account Management Plan.

Education, Experience, and Certification:

1. Bachelor’s degree is or equivalent is required.*
2. 10 years of selling experience, (5 of those years managing large ($1 million plus) clients in a business-to-business environment is required).*
3. 5 years’ experience in progressive account management roles with oversight of multiple clients, or the equivalent combination of experience and experience.
4. Leadership experience in direct supervisory or project management role is highly desirable.
5. The ability to apply strategic thinking and creativity to accomplish exceptional results across diverse clients and initiatives.
6. Data analysis, budgeting/forecasting, reporting, math, and calculation skills.

*Minimum requirements needed to perform the job.

Scope of Job:

1. Multiple direct reports.
2. Direct supervision of a department; supervision received is general direction only.
3. Working conditions are good, with minimal travel and a consistent workweek.
4. Errors may be costly and difficult to discover.
5. Contact with others inside entire company and outside is regular and frequent.
6. Regular access to confidential data.

Where required, Data Axle will provide the compensation range for this role upon request. Please contact us or email us at [email protected] to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.