SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

• Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions
• Define and execute the SRE strategy aligned to enterprise technology and business priorities
• Establish strong governance across incident, problem, change, release, and capacity management
• Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

• Oversee end-to-end reliability of infrastructure platforms:
  • Cloud & Container: VPC, OpenShift, Kubernetes
  • Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms
  • Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases
• Ensure high availability, resilience, and disaster recovery readiness across all critical systems
• Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

• Champion SRE principles including error budgets, toil reduction, and automation-first mindset
• Drive end-to-end observability strategy (monitoring, logging, tracing)
• Lead initiatives to reduce MTTR, incident volume, and manual operational effort
• Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

• Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved
• Lead major incident management and command bridge coordination for critical outages
• Conduct RCA, trend analysis, and preventive engineering improvements
• Embed ITIL best practices across service management processes

Risk, Compliance & Security

• Identify infrastructure risks and drive proactive mitigation strategies
• Ensure compliance with regulatory, audit, and internal security requirements
• Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

• Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability
• Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)
• Act as a key interface with senior management and external stakeholders

People & Talent Development

• Build and develop a high-performing SRE organization across L1/L2/L3 layers
• Drive fungibility, cross-skilling, and leadership development within the team
• Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

• 18+ years of experience in IT infrastructure, SRE, or production operations
• Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services
• Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

• Deep expertise in:
  • Cloud platforms (private/public cloud architectures)
  • Container platforms (OpenShift/Kubernetes)
  • Hypervisors & virtualization technologies
  • Operating systems (Windows, Linux/Unix)
  • Databases (MariaDB, Postgres, MSSQL, Redis, DB2)
  • Enterprise scheduling & legacy systems (TWS, Mainframe)
• Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

• Strong strategic thinking with ability to translate business goals into technology outcomes
• Excellent incident leadership and crisis management skills
• Proven track record of driving automation and operational transformation
• Strong stakeholder management and executive communication skills

Other Skills

• Expertise in ITIL / Service Management frameworks
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

• Infrastructure availability (SLA/SLO adherence)
• Reduction in MTTR / incident volume
• Automation coverage & reduction in manual toil
• Capacity utilization and cost optimization
• Audit and compliance adherence

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