SVP, Operations

About Vcheck

We started in 2012, in an era when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.

From our early days conducting background checks for commercial real estate lenders and private equity deals to building a best-in-class portfolio monitoring platform and what is arguably the industry's most advanced investigations platform, our vision remains unchanged: help businesses see clearly through complexity and make decisions with confidence.

Where We Are Today

• Based in New York City with global operations spanning the US, Romania, India, and soon-to-be London
• 25,000+ investigations annually across six continents
• Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
• Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
• Trusted by top-tier financial institutions, private equity firms, and Fortune 500 companies

Vcheck has a talented and collaborative team. While many of our team members come from backgrounds in compliance, law enforcement, journalism, or intelligence, many others have built successful careers here without prior investigative experience. What unites us is intellectual curiosity, attention to detail, and a commitment to getting it right.

We're building something different: a comprehensive portfolio risk management platform that operates with the rigor of a top-tier investigative shop and the efficiency of a modern technology company. If you're excited about that combination and ready to bring operational excellence from a larger organization to a scaling business, we'd love to hear from you.

About the job

At Vcheck, our mission is to help businesses make better decisions about the people and companies they work with. We believe that due diligence should be thorough, transparent, and human-driven. We empower organizations to understand risk deeply and act decisively, combining investigative expertise with cutting-edge technology to deliver intelligence that matters.

We're seeking an exceptional SVP of Operations to lead our next phase of growth and operational excellence. This is an opportunity to build and scale operations across global teams, drive technology adoption, and establish systems that support our ambitious growth trajectory. You'll be a key member of the executive leadership team, partnering closely with the CEO to translate strategic vision into operational reality.

The ideal candidate will come from a larger organization (500-1,000+ employees) with deep experience scaling fast-growing teams and will have a clear opportunity to grow into the COO role within 2-3 years.

What you'll do as the SVP of Operations at Vcheck

Build Operational Infrastructure for Scale

• Design and implement capacity planning models that balance client demand with team capacity across our global investigation teams (US, Romania, India, UK)
• Own general operations including facilities management for global offices and vendor relationships
• Establish early warning systems for capacity constraints, quality issues, and delivery risks
• Create standardized workflows and SOPs that enable consistent quality as we scale from current size to 500+ employees

Drive Learning & Development and Organizational Capability

• Establish robust L&D programs with defined training curricula for all roles to reduce onboarding time and improve quality consistency
• Build mid-level management capabilities and leadership pipelines to support rapid growth
• Develop career paths and succession planning that reduce attrition in critical roles
• Create internal mobility programs that retain top talent and develop future leaders

Lead Cross-Functional Collaboration and Change Management

• Foster collaboration between investigations, customer success, sales, and technology teams
• Establish communication frameworks and meeting cadences that drive accountability without bureaucracy
• Lead change management initiatives that drive technology and process adoption across diverse global teams

Accelerate Technology Integration and Innovation

• Serve as executive sponsor for our Investigations Platform and emerging AI/automation capabilities
• Drive adoption and optimization of operational tools including Guru (knowledge management), Rippling (HRIS), and investigative platforms
• Partner with product and engineering teams to ensure tools meet operational needs and deliver measurable ROI
• Identify opportunities to leverage automation to reduce manual effort and improve cycle times

Own Financial and Operational Performance

• Manage day-to-day operations with P&L accountability including cost management and margin optimization
• Develop and monitor operational metrics tied to financial performance
• Lead annual budgeting, forecasting, and resource planning processes
• Identify opportunities to improve profitability through efficiency gains and resource optimization

Ensure Quality and Compliance

• Maintain adherence to all regulatory requirements affecting due diligence operations ( FCPA, AML, etc.)
• Establish robust internal controls and audit readiness
• Partner with QC teams to balance quality standards with delivery velocity
• Develop risk mitigation strategies for operational vulnerabilities

Partner with Commercial Teams

• Serve as operational escalation point for complex client situations
• Partner with sales and customer success teams to ensure operational capabilities support growth strategy
• Build trust with key clients through operational transparency and proactive communication
• Translate client feedback into operational improvements

How to be successful in this role

Experience and Background

• We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.
• 7+ years of progressive operations leadership experience in high-growth, tech-enabled services environments
• Must come from a larger organization (500-1,000+ employees) with proven experience building scalable systems, processes, and organizational capabilities
• Experience scaling operations to $75M+ in revenue
• Track record of managing global teams across multiple locations and time zones
• Demonstrated success implementing operational systems and driving process improvements at scale
• Willingness and ability to travel internationally 4-5 times per year to visit global offices

Core Leadership Competencies

• Change Management Excellence: Exceptional ability to lead organizational transformation and drive adoption across diverse teams without disrupting productivity or morale
• Cross-Functional Collaboration: Natural bridge-builder who establishes effective communication frameworks across departments and breaks down silos
• Learning & Development Focus: Proven track record building L&D programs, developing mid-level managers, and creating scalable training infrastructure
• Systems Thinking: Ability to see interconnections between people, processes, technology, and business outcomes; can diagnose root causes and design holistic solutions
• Proactive Leadership: Anticipates problems before they arise and builds systems to prevent them; operates ahead of the curve rather than reactively

Technical and Analytical Skills

• Working knowledge of process improvement methodologies (Six Sigma, Lean, Agile)
• Comfortable evaluating and implementing operational technologies as executive sponsor
• Proficiency in Excel/Google Sheets for modeling and operational analysis
• Experience with operational tools such as project management software, CRM systems, HRIS platforms
• Familiarity with capacity planning and resource management frameworks

What you can expect as a Vchecker

• Base salary: $175-200K commensurate with experience
• Performance-based bonus
• Equity participation in a PE-backed, high-growth company
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Flexible PTO policy
• Professional development budget
• Hybrid work environment with NYC office access
• A fun and collaborative work environment with a team of dedicated colleagues

Additional information

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.