SVP Operations
LEGAL ENTITY
DEKRA Certification, Inc.
DIVISION
DPS
REPORTS TO
Executive Vice President DEKRA Group
SUPERVISES OTHERS
Yes
STATUS
Full-time, Regular
FLSA CLASSIFICATION
Exempt
WORK MODEL
US-based Remote
TRAVEL
50%
In compliance with applicable pay transparency requirements, the application window for this position is expected to close on October 18, 2026, subject to change based on business need.
A Day in the Life and the Impact You’ll MakeThe Senior Vice President, Operations (SVPO) is responsible for oversight of the Service Operations in an assigned region. This position provides the leadership, management and vision necessary to ensure that the Service Operations have the right strategies in place to effectively grow the business and to ensure profitability. The SVPO accomplishes this through a respectful and constructive style, driven by the DEKRA’s vision. The SVPO role is a key senior management position that reports to the President of DEKRA Americas and is a member of the DEKRA Leadership Group (DLG).What You’ll Do- Actively contribute to a culture of safety and health by demonstrating accountability, communication, and oversight in the following key areas: Strategic Alignment, Accountability, Performance Monitoring, Reports, Communication & Engagement, Incident Management, and Corrective Actions.
- Provide day-to-day leadership and management of Service Operations that mirrors the adopted mission and core values of the company.
- Spearhead the development, communication and implementation of effective growth strategies and processes for assigned Service Operations.
- Drive the Service Operations to achieve and exceed sales, profitability, cash flow and business goals and objectives.
- Collaborate with executive leadership to develop and implement strategic plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
- Build, motivate and lead high-performing Service Operation teams
- As a member of executive leadership, help foster a success-oriented, accountable environment within the company.
- Evaluate performance by analyzing and interpreting data and metrics.
- A four-year degree in Business or related field or combination of related experience and education
- Experience with complex matrix organizations
- Exceptional leadership skills with the ability to create a highly engaging and productive work environment
- Experience transforming or redesigning business functions and structures
- Data and metrics-driven approach with experience structuring, tracking & improving KPIs and metrics
- Ability to communicate and collaborate across all levels of the organization
- Ability to build relationships internally and externally
- Ability to work in a general office environment
- Ability to handle extended periods of computer-based work, including telephone
- Ability to work flexible and long hours, as needed
- Domestic and/or international travel required, estimated up to50%
- Ability to lift and manage standard business-travel luggage
The base pay range for this position is $245,000 annually to $265,000 annually. This position is designated as bonus-eligible, subject to plan terms and conditions. Actual pay is based on several factors including market location and position-related knowledge, skills, and experience.
Benefits:DEKRA North America strives to provide a competitive benefits package to colleagues and promotes physical, emotional, and financial well-being. Colleagues can self-select from our benefits to create a package unique to their needs. These benefits include access to competitive health care and retirement benefits, paid time off, mental health well-being resources, and opportunities to learn and develop. Below is a list of benefits we offer our colleagues:
Health & Well-being Benefits:
- Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
- Critical Illness & Hospital Indemnity supplemental insurance
- Company Health Savings Account contribution
- Flexible Spending Account for eligible health care and dependent care expenses
- Paid time off such as vacation, sick leave, and floating holidays
- Mental and emotional support resources through our Employee Assistance Program
- Wellness Program to increase activity and health habits, with ability to earn participation rewards
- Paid Parental Leave
- Travel Assist (Domestic/International)
Financial Benefits:
- 401(k) plan, with an employer match
- Company paid Short- & Long-Term Disability benefits
- Group term life insurance with options to buy-up for self and others
- Working Advantage – DEKRA’s official corporate discount program
Growth and Development Benefits:
- Education Assistance Program
- Student Loan Repayment Assistance
- Internal training and development resources to grow your career
- LEAD Forward Leadership Development Program
- Annual Career Goal Setting and Performance Review cycle participation
This list provides an overview of benefits provided for US-based colleagues; the DEKRA North America Employee Benefits Guide outlines plan details and further related eligibility requirements.
About DEKRAAs a global provider of comprehensive services and solutions, we help our customers improve their safety, security, and sustainability outcomes. DEKRA is the world’s leading testing, inspection and certification (TIC) companies offering innovative professional services in the fields of vehicle inspection, expert appraisals, industrial product testing & certification, management system certifications, leadership consulting, and much more. DEKRA is a purpose-driven organization with a deep passion to make the world a safer place on the road, at work, and at home. In DEKRA, you will be part of a continuously growing organization with a 100-year history involved in more than 50 countries on five continents.
We hope you’ll consider a career with DEKRA North America as we strive to become the Global Partner for a Safe World!
DEKRA North America is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
DEKRA North America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, call +1 (770) 971-3788. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
DEKRA North America will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
DEKRA North America participates in the E-Verify program to confirm eligibility to work in the United States.
Skills Required
- Four-year degree in Business or a related field, or equivalent combination of education and experience
- Experience working in complex matrix organizations
- Exceptional leadership skills and ability to create an engaging, productive work environment
- Experience transforming or redesigning business functions and structures
- Data- and metrics-driven approach with experience structuring, tracking, and improving KPIs and metrics
- Ability to communicate and collaborate across all organizational levels
- Ability to build internal and external relationships
What We Do
DEKRA is one of the world's leading expert organizations, offering innovative professional services in the fields of vehicle inspection, expert appraisals, product testing and certifications, management system certifications, safety consulting, process safety, training and much more. Founded in 1925, DEKRA currently has over 48,000 employees in 60 countries around the globe. DEKRA strives to be your first choice for new and existing global regulatory, environmental, governmental, and safety demands. Our commitment to excellence goes beyond a job well done to a passion to make the world a safer place on the road, at work, and at home.
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