SurgeU Senior Student Support Representative (Level 2)

Job Title: SurgeU Senior Student Support Representative (Level 2)
Employment Type: Full-Time
Reports to: Director of Level 2 Support
FLSA Status: Exempt
Position Type: Remote

Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, Life Surge exists to inspire, train and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.  

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

The SurgeU Senior Student Support Representative (Level 2) plays a critical role in enhancing the student learning experience through high-quality live online sessions, one-on-one onboarding, and timely support via tickets, emails, and live chat. As a key member of the Level 2 Support team, this role ensures student engagement, satisfaction, and continuous growth in our education programs.

You will be responsible for facilitating live sessions, supporting instructors, and serving as a front-line expert in both trading education and virtual classroom environments. This position is ideal for someone who thrives in a fast-paced, student-facing role and is excited about helping others succeed in their financial education journey.

Responsibilities:

• Lead engaging live virtual sessions (Learning Labs, Trade Reviews), ensuring instructors are present and sessions begin on time.

• Provide real-time support via chat during live sessions, answering general trading and platform-related questions.

• Conduct 1-on-1 onboarding sessions for new students as needed.

• Respond promptly and clearly to support tickets, emails, and live chats.

• Guide students in navigating platforms, tools, and learning resources.

• Record and summarize key points from sessions, including market discussions and takeaways.

• Track performance of pre-screened trade opportunities in live trading sessions.

• Promote student engagement and satisfaction through consistent communication and support.

• Maintain high standards of professionalism, punctuality, and session quality, as reflected in surveys and observations.

Qualifications:

• 1–2 years of experience trading the SurgeU Surge Trading Strategy or comparable trading background.

• Proficient in trading platforms such as Trade Surge and TradingView.

• Skilled in using virtual meeting tools (Zoom, Microsoft Teams) and communication software (Outlook, HubSpot, SMART).

• Strong interpersonal, organizational, and written communication skills.

• Background in virtual student or customer support, with a proactive and collaborative approach.

• Ability to work independently and within a team.

• Flexible availability, including evenings and weekends as needed.

• Proficient in Microsoft Office Suite and internet-based applications.

• Health, Dental, Vision, Life, Holiday and Paid Time Off.

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.

Life Surge is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment decisions are based on qualifications, merit, and business needs.