The Role
Serve as primary client service contact for small-to-middle market surety bond accounts: prepare and submit carrier applications, manage renewals and issuance, communicate with clients and underwriters, maintain agency systems, and support account executives to ensure timely bond approvals and client satisfaction.
Summary Generated by Built In
Company Overview
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Position Overview
This position serves as the primary service contact for clients and is responsible for bond submissions, issuance, renewals, client satisfaction, and supporting account executives. Consistently providing excellent customer service to accounts, as well as representing client needs and goals to ensure quality and satisfaction.
Segment
Small to Middle Market - Contract and Commercial
Primary Responsibilities
Colleague Development
Essential Skills/Competencies
Experience
Knowledge
Professional Licenses/Education
Physical Demands
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
Compensation
This position is located in New Jersey. The base salary for this position at the time of this posting may range from $71,300 to $89,100. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit https://www.worldinsurance.com/careers for more details.
#LI-MA1
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Position Overview
This position serves as the primary service contact for clients and is responsible for bond submissions, issuance, renewals, client satisfaction, and supporting account executives. Consistently providing excellent customer service to accounts, as well as representing client needs and goals to ensure quality and satisfaction.
Segment
Small to Middle Market - Contract and Commercial
Primary Responsibilities
- Manage a book of business comprised of clients with small to middle market size bond programs (commercial, express and small contract).
- Responsible for acting as the primary contact between clients and sureties. Retaining clients through customer service, which includes open, timely, and clear communication with clients, producers, and co-workers.
- Prepare submissions to carriers including applications and other relevant information following Bond department workflows. Submit to carriers after client adviser or account executive reviews and follow-up to ensure timely receipt of bond approval.
- Ability to remarket a commercial or small contract account if necessary. Request and distribute underwriting info from clients.
- Issue approved bonds within 1-2 business days and keep the client advised throughout the process from submission to approval.
- Identify problems, summarize, and develop strategic solutions with the client by incorporating the department’s procedures
- Process agency bill and direct bill renewals 60-90 days in advance.
- Maintain a high degree of accuracy in agency management systems and adherence to workflows and professional standards.
Colleague Development
- Gain access to and utilize Surety online systems that allow electronic bond approval and issuance. Take part in Surety webinars and other training outside of the agency; option to obtain P&C license to be Attorney-in-Fact on Surety Powers of Attorney.
Essential Skills/Competencies
- Maintain effective relationships with clients, co-workers and surety underwriters. Ability to work in a team environment.
- Seeks to obtain knowledge and training with regard to Surety, Epic, bond workflows and procedures and Surety online systems.
- Strong written, oral and interpersonal communication skills.
- Ability to fill in for co-workers who are out of the office with regard to their commercial and contract bond servicing.
- Follows a well-established set of activities.
- Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
- Works to achieve stated objectives and delivers results at the direction of a lead service member. Goal of servicing larger accounts and moving up to AE role.
Experience
- Required: 1+ year's experience in Surety
Knowledge
- Required: Knowledge of Excel, Word and other MS Office products; minimal financial analysis
Professional Licenses/Education
- Must hold state Property & Casualty insurance license
- Bachelor's degree preferred; HS Diploma or equivalent and Surety experience required
Physical Demands
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
Compensation
This position is located in New Jersey. The base salary for this position at the time of this posting may range from $71,300 to $89,100. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit https://www.worldinsurance.com/careers for more details.
#LI-MA1
Skills Required
- 1+ years' experience in Surety
- State Property & Casualty insurance license
- High school diploma or equivalent and Surety experience
- Knowledge of Excel, Word and other MS Office products; minimal financial analysis
- Strong written, oral and interpersonal communication skills
- Ability to work in a team environment and fill in for coworkers
- Familiarity with or willingness to use Surety online systems and Epic
- Bachelor's degree
World Insurance Associates LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Insurance Associates LLC and has not been reviewed or approved by World Insurance Associates LLC.
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Healthcare Strength — Health coverage is often described as very good, with comprehensive medical, dental, and vision options plus add-ons. Feedback suggests plan breadth and options like HSA/FSA and EAP make the package feel robust.
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Retirement Support — A 401(k) with company match is included, and some roles specify immediate vesting. Feedback suggests the match is seen as competitive to average depending on team and role.
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Leave & Time Off Breadth — PTO is characterized as generous alongside standard paid time off. Feedback suggests time-off offerings are a relative plus even when workloads are demanding.
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The Company
What We Do
World Insurance Associates is a unique insurance organization offering top products and services from all major carriers, combined with personal service from local professionals. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial planning, retirement planning, and human capital management solutions. Our advisors are experts in their field, and we cater to specialized industries such as transportation, last mile delivery, hospitality, medical, healthcare, self-storage facilities, sports clubs, technology, hedge funds, startups, nonprofits, education, public entity, food and beverage, retail, construction, and manufacturing. Serving more than 200,000 clients, we have offices around the country, so you get attentive service from a local professional who personally knows you and your business and who will work with you to solve your insurance, risk, and HR management challenges. This means you never have to compromise again when it comes to managing and protecting your most important assets—your people and your business
