Supported Employment Program Manager

Description

ABOUT RITTER CENTER:

For over 40 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.

When you join Ritter Center, you join a highly trained staff that combines national clinical best practices with a whole-person care approach to solving each person’s medical and mental health, housing, and food needs. 

We are growing to meet the needs of our community. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, have diverse experience, and have compassion. If this sounds like you, we would love to have you join us!

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CURRENT OPENING: 

Supported Employment Program Manager

Full-time (40 Hours), Exempt 

Annual Pay: $80,000-95,000

All positions at Ritter Center require a background check and Livescan fingerprinting.
 

Please visit our jobs page on our website for a complete list of our employee benefits.
 
Ritter Center is currently recruiting for a Supported Employment Program Manager to join our Senior Leadership Team. This full-time, exempt position reports to the CEO and is based in San Rafael, CA  

Position Description:

The Supported Employment Program Manager provides oversight to Ritter Center’s Individual Placement and Support (IPS) program, a model of supported employment for people with serious mental illness. This role works closely with and expands our partnership with the County of Marin’s Behavioral Health and Recovery Services (BHRS) division.

The Program Manager will ensure high fidelity to the IPS evidence-based practice and positive client outcomes by providing training, supervision, and working side-by-side with Employment Specialists (field mentoring). They will monitor outcomes and implement quality improvement plans for individuals served while also acting as a liaison to other departments and agencies. This role supervises the Employment Specialists and Benefits Specialist and provides direct supported employment services initially and ongoing as needed.

Essential Job Functions and Responsibilities

• Works in partnership with BHRS and the California IPS Center of Excellence to arrange for IPS Training and fidelity reviews. Assists with the development of fidelity action plans based on recommendations from the fidelity report.
• Hires, trains, and evaluates staff. Develops expectations for specialists regarding employer contacts, number of job starts each quarter, and employment rate (percentage of people employed on each caseload).
• Assigns each employment specialist to Marin County BHRS Full Service teams.
• Attends each BHRS treatment team meeting monthly, or more often as needed, to enhance integrated services.
• Conducts weekly group supervision following the principles of IPS supported employment.
• Oversees program documentation and ensures compliance with BHRS clinical documentation standards, SmartCare requirements, Medi-Cal billing requirements, and quality assurance expectations.
• Monitors contract performance measures, service utilization, employment outcomes, fidelity benchmarks, and quality improvement indicators to ensure compliance with County and State requirements
• Serves as primary lead for IPS fidelity reviews, corrective action plans, implementation monitoring, and coordination with the California IPS Center of Excellence.
• Ensures compliance with DHCS, Medi-Cal, HIPAA, BHRS, CalAIM, Behavioral Health Services Act (BHSA), and applicable federal, state, and county requirements.
• Prepares for and participates in county, state, federal, and fidelity audits, monitoring visits, corrective action processes, and reporting reviews.
• Provides individual supervision for employment specialists. Supervision includes some office-based sessions, as well working side-by-side with specialists.
• Collects client outcomes monthly. Shares outcomes for the program, as well as individual practitioners, with the supported employment team each quarter.
• Helps team members set goals, review individual outcomes, and develop written plans to refine skills and improve outcomes.
• Acts as a liaison to other department coordinators and administrators in the organization.
• Communicates regularly with mental health supervisors to ensure that services are integrated, to resolve issues, and to act as a proponent for employment.
• Works with the division of BHRS to coordinate services. Coordinates monthly meetings between team members to discuss how to help people served by both agencies.
• Leads or participates in steering committee meetings to help with IPS supported employment implementation and sustainability.
• Provides supported employment services when the team needs additional support.
• Verifies/approves bi-weekly staff timesheets.
• Other duties as assigned

Required Qualifications:

• Bachelor's degree in behavioral health, rehabilitation, counseling, social work, psychology, public health, or a related field. Equivalent years’ experience can be substituted for education requirement.
• Previous supported employment experience and/or community job placement services
• Previous experience in the behavioral health field
• Previous supervisory experience
• Must have a valid CA driver’s license and satisfactory driving record

Preferred Qualifications:

• Master's degree and/or professional licensure (LCSW, LPCC, LMFT, Psychologist, CRC, or equivalent)
• Experience with IPS programs or other supported employment programs serving people with serious mental illness

Employment Practices: Ritter Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.