The Support Staff at Parker Hospitality plays a vital role in delivering a seamless and memorable experience for every guest. This position is responsible for timely food and beverage delivery, maintaining a clean and organized dining environment, and proactively supporting the service team throughout each shift. Success in this role requires a strong sense of teamwork, attention to detail, and a consistently positive and professional attitude.
OUR CORE VALUES
FIND A WAY | CREATIVE OWNERSHIP AND RELENTLESS PROBLEM SOLVING
PERFORM WITH PURPOSE | EXECUTION THAT MOVES THE BUSINESS FORWARD
GET THE GAME | UNDERSTANDING HOW THE BUSINESS WORKS
ADAPT AND OVERCOME | STAYING STEADY THROUGH CHANGE
HOSPITALITY EXCELLENCE | ANTICIPATING NEEDS BEFORE THEY ARISE
STRONGER TOGETHER | TEAM SUCCESS OVER INDIVIDUAL SUCCESS
This position is part of a Service Charge pay model and is compensated primarily through commission-based earnings from service charges on guest checks shared among front of house team members. This position may also receive tips from customers. Additional details will be provided during the interview process.
RESPONSIBILITIES
1. Promptly deliver food and beverages to tables, ensuring accurate presentation and order completeness.
2. Announce dishes and beverages to guests upon delivery.
3. Follow all allergy procedures and communicate any special guest instructions clearly.
4. Clear and reset tables within one minute of guest departure, following restaurant specifications.
5. Remove dirty dishes, glassware, silverware, and debris promptly throughout service.
6. Crumb, wipe, and maintain table cleanliness throughout the dining experience.
7. Greet guests warmly and proactively anticipate their needs.
8. Communicate guest requests or concerns to the appropriate team members.
9. Assist with wrapping leftovers and ensure proper packaging.
10. Maintain service areas with adequate stock of supplies throughout the shift.
11. Transport dirty dishes to dish areas and ensure proper disposal of trash and recyclables.
12. Complete all assigned side work and cleaning tasks to standard.
The responsibilities listed above represent the key duties of this role and are not an exhaustive list. Additional duties may be assigned as needed to support the venue, team, and overall business needs.
QUALIFICATIONS
• Ability to learn table and position numbers within one week of hire.
• Strong teamwork and communication skills.
• Positive attitude and professional approach to all guest interactions.
• Flexibility to work evenings, weekends, and holidays.
CONDITIONS OF EMPLOYMENT
• Demonstrate Parker Hospitality's core values at all times.
• Follow all uniform and appearance guidelines for the duration of the shift.
• Arrive punctually and prepared for duty.
• Comply with all rules, policies, and conditions of employment outlined in the Employee Handbook.
• Abstain from working under the influence of alcohol or any illegal substances.
• Refrain from engaging in violent, discriminatory, or harassing behavior.
• Pass a drug and alcohol test within the first 90 days of employment, where required.
• Must be able to stand and walk for extended periods.
• Must be able to lift and carry up to 50 pounds; physical tasks include bending, stooping, and reaching.
• Must be able to move safely through all areas of the restaurant, including crowded or confined spaces.
Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.
Skills Required
- Ability to learn table and position numbers within one week of hire
- Strong teamwork and communication skills
- Positive attitude and professional approach to guest interactions
- Availability to work evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to bend, stoop, and reach
- Ability to move safely through crowded or confined restaurant spaces
- Compliance with uniform, appearance, workplace conduct, and employee handbook requirements
- Pass a drug and alcohol test within the first 90 days where required
What We Do
The Hampton Social is a lifestyle-concept restaurant serving East Coast-inspired cuisine, seafood, raw-bar selections, wines, and specialty cocktails. Founded as a Chicago River North concept in 2015 by Brad Parker, it combines polished nautical décor, live music, patios, private dining, and semi-private spaces for intimate, corporate, and other gatherings and events.
