Support Specialist

Posted 5 Days Ago
Be an Early Applicant
Alpharetta, GA, USA
Hybrid
Junior
Digital Media • Software • Sports
When being there means everything, we make sure you never miss a moment.
The Role
Provide email/phone/chat support and troubleshooting for partner schools and fans, escalate technical issues, maintain high customer satisfaction, and author knowledge-base content to improve self-service.
Summary Generated by Built In
PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support  team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.
 
In this role, you’ll be responsible for creating excitement about PlayOn! Sports. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.
 
The out comes you'll deliver
Provide exceptional support to internal and external customers
Focus productivity by being intentional
Take steps to grow professionally
 
In this role, you can expect to
 
• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues 
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
• Author, edit and publish quality Knowledge base content to improve customer self-service resources
 
 
 
 
To thrive in this role, you have
 
• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily
 

HOW YOU PLAY

  • Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
  • Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own.  You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
  • Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  
  • Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective.  You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.
  •  

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.


Why You'll Love Working at PlayOn
 
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.  
 

Skills Required

  • Over a year of software application customer service or support experience
  • Flexibility to occasionally work weekends or late shifts
  • Bachelor's degree in marketing, sales, communication or related field
  • Excellent troubleshooting skills, including research on software application errors and issue re-creation
  • Strong ability to prioritize and manage time efficiently
  • Exceptional written and verbal communication skills
  • Experience interacting with customers via email, phone, and chat
  • Experience authoring, editing, and publishing knowledge base content
  • Ability to thrive in a fast-paced environment and take on new responsibilities quickly

PlayOn Sports Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PlayOn Sports and has not been reviewed or approved by PlayOn Sports.

  • Leave & Time Off Breadth Open/unlimited PTO, paid holidays, and sick time are prominently offered. Feedback suggests the PTO experience and time-away flexibility are strong.
  • Retirement Support A 401(k) with company match is a standard part of the package. Feedback suggests the retirement program is viewed positively.
  • Healthcare Strength Multiple medical plan options plus dental, vision, life, disability, and mental health support are included. Feedback suggests core health coverage is solid for full‑time employees.

PlayOn Sports Insights

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The Company
HQ: Alpharetta, GA
400 Employees
Year Founded: 2009

What We Do

PlayOn is the all-in-one fan engagement platform for schools. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life. Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.

Why Work With Us

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. This is a growth-stage company, meaning your contributions have real impact.

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