LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
Position Title: Support Specialist
Reports to: Team Lead, Support
About the role
As a Support Specialist on the Creator Commission & Analytics Support team, you will play a critical role in supporting creators and internal teams by delivering fast, accurate, and thoughtful support related to creator earnings, tracking, and collaboration payments. You will investigate commission discrepancies, troubleshoot tracking concerns, and help ensure creators have a seamless experience across the platform.
This role requires a strong analytical mindset, exceptional attention to detail, and an understanding of affiliate marketing platforms and how they operate. On any given day, you may review commission reporting, investigate tracking issues, validate payment eligibility, and collaborate cross-functionally to resolve complex creator support cases.
The ideal candidate is passionate about delivering excellent service in a timely manner and thrives in a fast-paced environment where accuracy and communication are essential.
How you will make an impact
- Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner
- Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies
- Investigate affiliate tracking issues and identify root causes across platforms and systems
- Review and analyze creator performance and commission data to validate payment accuracy
- Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments
- Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex issues
- Clearly communicate platform processes, payment timelines, and troubleshooting steps to creators and internal partners
- Create and maintain internal documentation and knowledge base resources related to creator support workflows
- Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
- Provide peer coaching and support to help develop other Support Specialists
What you will bring to LTK
- Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience
- 3+ years of experience managing technical questions and support issues in a SaaS environment
- Strong analytical skills with a data-driven mindset
- Experience communicating technical concepts to non-technical audiences
- Experience troubleshooting financial and platform-related bugs
- Experience working within defined SLAs
- Basic understanding of digital marketing technologies
- Familiarity with social media and influencer marketing
- Curious and driven to explore and solve problems
- Empathetic and client-focused
- Strong client advocate with a passion for delivering exceptional experiences
- Excellent organizational and analytical skills with strong technical acumen
- Strong verbal and written communication skills
- Creative problem-solver with the ability to troubleshoot technical issues
- Ability to work both independently and collaboratively
- Comfortable interacting with a diverse group of stakeholders, including brands, consumers, creators, executives, and team members
- Willingness to provide and receive candid, constructive feedback
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback #LI-AJ1
- The opportunity to be part of the leading global company in creator commerce
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Our missionTo empower the world’s premium lifestyle Creators to achieve maximum economic success.
Our values- Here to win
- Commit to the journey
- Work well
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer. #LI-Remote
Skills Required
- Bachelor's degree in Computer Science, Advertising, Business, Communications or equivalent experience
- 3+ years of experience managing technical questions and support issues in a SaaS environment
- Strong analytical skills with a data-driven mindset
- Experience communicating technical concepts to non-technical audiences
- Experience troubleshooting financial and platform-related bugs
What We Do
LTK (formerly rewardStyle & LIKEtoKNOW.it) is a global technology platform founded in 2011 to empower the world’s premium lifestyle creators to be as economically successful as possible. Today, the LTK platform connects brands, creators and shoppers with a world-class shopping app and trusted tools and technology that makes content instantly shoppable across the social universe. LTK Brand™ More than 5,000 global retailers choose LTK to deliver their influencer marketing programs at scale. With 10 years’ of proprietary sales insights and cross-channel performance data, LTK is unparalleled in its ability to not only build influencer marketing campaigns for brands with proven ROI, but also measure full-funnel brand performance from discovery to transaction. LTK is the only place where brands can leverage historical, cross-channel retail performance data to cast, price and execute creator campaigns. LTK Creator™ LTK is a one-stop destination that puts creators in business. More than 100,000 fashion, beauty, fitness, home, and lifestyle influencers use LTK to monetize their content across the entire social ecosystem, and to manage their bespoke storefront - their Shop on LTK. LTK Creators will now find new tools and technology that make it even more efficient to manage their Shop on LTK and market their content across the web. A two-time honoree on Fast Company’s list of Most Innovative Companies, LTK is a leading influencer technology platform, driving more than $2.8 billion in annual brand purchases from over 100,000 talented creators in 100+ countries. LTK is headquartered in Dallas, TX and currently operates in the US, UK, Germany, France, Australia, China, South Korea and Brazil. Today, LTK has more than 350 employees and we are actively hiring innovators, disrupters and problem solvers who want to join our rocket ship.
