Technical Support Specialist

Reposted 6 Days Ago
Hiring Remotely in United States
Remote
Junior
Artificial Intelligence • Healthtech
The Role
The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.
Summary Generated by Built In

Aidoc is recruiting a Support Specialist in the US. Join our team!

  • 1+ years of experience in technical support
  • Knowledge and experience with SQL
  • Experience in navigating complex support scenarios
  • Customer-oriented and exceptional interpersonal skills
  • Excellent analytical and problem-solving skills
  • Self-starter, with experience within a start-up environment
  • Experience working cross-functionally with engineering teams 
  • Experience working with Monday.com, Zendesk, Slack

Top Skills

Monday.Com
Slack
SQL
Zendesk
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The Company
HQ: New York, New York
478 Employees
Year Founded: 2016

What We Do

Aidoc is a pioneering force in clinical AI. We focus on aiding and empowering healthcare teams to optimize patient outcomes, which results in improved economic value and clinical outcomes. Our clinically proven AI solutions eliminate silos, increase efficiencies, and improve outcomes by delivering critical information when and where care teams need it leading to immediate collective action. Built on Aidoc’s exclusive aiOS™, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

For safety information on Aidoc’s products, please visit our safety and compliance page on our website.

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