Support Specialist

DESCRIPTION

The Assembly Engineer is responsible for receiving equipment sent by the manufacturer and its preparation for dispatch to customers according to sales orders; additionally, they are responsible for managing the stock of parts (both for equipment assembly and for warranty spare parts).

Responsibilities:

• Receipt Notice of Sales Order (SO), inventory or WO
  
• Acceptance of the SO case and start of the Assembly process
• Validation with the commercial team about the priority of the Assembly queue
  
• Analyze stock or request supply purchases from Sales Operations
  
• Assembly of equipment: firmware update, documentation of components/serials, preparation for shipping, pre-provisioning based on the SE recipe.
• Selection of complementary accessories for sales orders (Twinax, transceivers, etc.)
• Preparation of Connectivity Kits for Named Accounts (LLA)
• Editing of Work Orders in the Manufacturing module
  
• Execution of "Assembly Build" with serial numbers (SN)
  
• Delivery to Warehouse for dispatch
• Receipt of goods and supplies Netsuite. 
• Documentation of provisioning processes for products 
• Stock Management of supplies and performing inventory. 
• Support for preparation of spare parts and logistics.
• Management of vendor RMA'S for DOA parts.
• On-site support racking & stacking of appliances, soft or hard configuration , part replacement or addition at the local level (Miami-Dade), national level (Within the USA), or continental level (LATAM). 
• Support in incident management requiring on-site assistance outside of office hours at Equinix MI1. 
• Conduct compatibility test of supplies in Intel/SM equipment (memories disks, etc.)
• Testing in conjunction with Technical Support team for support cases. 
• Take training courses on various IT technologies related to the role.
• Pass certification exams for the completed courses.

       Note: The position may perform other projects or diverse tasks as requested or assigned.

Qualifications

• Must be based in Miami - Fort Lauderdale area.  (Adistec doesn't offer relocation assistance for this position)
• Must have 3 to 5 years of IT experience (support, implementation, consulting or similar) 
• Must be Bilingual
  ( English - Spanish)
• Must be able to travel at least 25% of the time.
• Advanced student or recent graduate of technical courses (technical degree) in systems, computer science, networks, or telecommunications.
• Basic Knowledge of hardware, datacenter, ERP systems and basic notion of networking. 
• Excellent written and verbal communication skills in English / Spanish

Benefits offered:

· Paid time off ( Vacations, Personal Days and Sick days)

· Health insurance

· Dental insurance

· Other types of insurance

· Workplace perks such as food/coffee and flexible work schedules

· 401k Match program

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m.

EEO Statement

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.