Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management.
Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.
We’re proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones:
- Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.
Here’s a quick glimpse of Liven:
- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News
About the role
As a Support Specialist (Mandarin-Speaking) at Liven, you’ll be on the frontline of customer experience — providing fast, friendly, and effective support to ensure our clients maximise the value of our products. Whether it’s resolving a technical issue, answering questions, or guiding users through features, your role is vital to client satisfaction and retention.
This role requires fluency in both English and Mandarin, along with experience supporting international customers across different time zones. If you thrive in fast-paced environments and are passionate about helping customers succeed, we’d love to meet you.
What you'll do
- Deliver world-class support via email, chat, and phone to Liven’s global clients
- Resolve technical issues promptly and communicate solutions clearly
- Log, track, and manage support tickets in systems like Salesforce, Zendesk, or HubSpot
- Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
- Identify recurring problems and contribute ideas for improving support processes
- Maintain accurate and thorough documentation of all customer interactions
- Support Chinese-speaking customers as needed, translating or localising responses where applicable
Qualifications
- 2–8 years in customer support, technical support, or client services
- Fluent in both English and Mandarin (spoken and written) – Required
- Experience supporting international clients, especially in AU, US, or EU markets
- Strong troubleshooting and problem-solving skills
- Proficient with support tools like Salesforce, Zendesk, HubSpot, or similar
- Excellent communication, multitasking, and organisational skills
- Ability to work effectively under pressure in a fast-paced environment
Good to Have
- Experience with POS systems, SaaS platforms, or hospitality tech
- Familiarity with basic IT troubleshooting or APIs
- Startup or high-growth tech environment experience
- Certifications or training in customer success or conflict resolution
- Additional language proficiency to support global customers
Top Skills
What We Do
Liven – Powering the Future of Hospitality
At Liven, we're transforming the hospitality industry with an all-in-one platform designed to help businesses streamline operations, boost profits, and deliver exceptional guest experiences. Purpose-built for hospitality, Liven empowers venues with tools for everything from seamless digital ordering to comprehensive kitchen management, customer loyalty programs, and data-driven insights.
With our robust suite of solutions – including POS systems, inventory management, and customer relationship management – Liven is the trusted partner of over 6,000 venues across the Asia-Pacific. We enable restaurants, cafes, and bars to focus on what they do best: crafting memorable experiences for their guests.
Why Liven?
Our mission is to redefine what’s possible in hospitality, driving innovation at every stage of the guest journey. Whether it’s optimizing kitchen workflows or enhancing customer engagement through CRM and loyalty programs, Liven provides venues with the insights and tools they need to stay ahead. Operating in Australia, Southeast Asia, and expanding into the USA, we’re excited to support businesses at every stage of their growth.
Join Us!
Visit liven.love to explore an epic range of roles and join our fast-growing, globally minded team.
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