Lingaro

Support Specialist L3

Reposted 7 Days Ago

Hiring Remotely in India

Remote

Mid level

Information Technology • Software • Business Intelligence

The Role

Provide expert service support, identify and develop solutions for complex issues, ensure business continuity, and mentor teammates.

Summary Generated by Built In

- Provide expert service support as L3 specialist for the service.

- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

- Problem corrective action plan proposals.

- Deploying bug-fixes in managed applications.

- Gather requirements, analyze, design and implement complex visualization solutions

- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

- Provide technical feedback and mentoring to teammates

Skills Required

Expert service support skills at L3 level
Experience with incident resolution and problem analysis
Ability to analyze and implement solutions for visualization
Ability to deploy bug-fixes in applications

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The Company

HQ: Warsaw

1,340 Employees

Year Founded: 2008

What We Do

You’ve got the data — now what’s next? Many businesses are overwhelmed by data and struggle to turn it into real business impact. At Lingaro, we empower global brands and companies to achieve more with data. From strategy development to scalable solutions, we guide you every step of the way. We transform raw data into actionable insights with deep tech expertise, sharp business sense, and a user-centric mindset. Rooted in Europe and operating worldwide, we deliver with agility, a fresh perspective, and a proven track record. Join 75+ leading CPG companies across 30+ countries that have already transformed their business with Lingaro. Be data ready. Be business ready. Be future ready. Contact us at https://lingarogroup.com/contact_us to get started. Want to know more? Check our recognitions & awards below. 🏆 Positioned as a Leader in ISG Provider Lens™ 2025 – Generative AI Services in Strategy & Consulting and Development & Deployment 🏆 Identified as a Leader in ISG Provider Lens™ 2025 – Specialty Analytics Services in Supply Chain and Retail & CPG 🏆 Strong Performer in the Gartner® Peer Insights™ 2022 and 2024 "Voice of the Customer" reports 🏆 Major Contender in the Everest Group® 2024 Analytics and AI Services Specialists PEAK Matrix® Assessment 🏆 Listee in the Gartner® 2024 Guide to Service Providers for GenAI Initiatives 🏆 Great Place to Work® in Poland, the Philippines, and India in 2024