Support Services Specialist

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Support Services Specialist position’s primary responsibility is to monitor and report on the company’s inventory. This position devises ways to optimize inventory control, adequate product stock, and anticipate future needs. Also, serving clients enrolled in the Support Services Veterans & Family Program (SSVF). The position is responsible for processing approved support service requests and issuing corporate checks through an accounting software program. Position is responsible for learning grant & expense codes, learning the SSVF eligibility criteria, and any and all limitations of each category of support service available. Position is responsible for compiling support service requests with other applicable documentation and maintaining all files and documents for auditing purposes. Position is responsible for providing checks to case managers for client support (funds for client transportation, clothing, rental services, bus tickets, etc.). Position is responsible for assisting with data entry into the HMIS/MIS systems as well as being part of a receptionist pool to perform such duties as necessary. Other duties may be assigned as deemed necessary for corporate objectives. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Prepare and submit support service requests as needed.
• This position is the point of contact for approximately 15 Case Managers that will submit support service needs for their clients.   Support Services will be issued at least once a day if not twice.
• There will be times that support services will be of an urgent matter which will require processing requests immediately.  In this capacity this position must be able to communicate effectively with Case Managers, Directors, and when necessary, with outside agencies or vendors.  Follow up with Case Managers on original receipts will be an ongoing task. 
• Work cooperatively and effectively with all staff in providing support services to clients.
• Be versed in all the program requirements and regulatory limitations and eligibility of the support services program.
• Maintain files on all support service requests processed thru this desk and coordinate with the Case Managers as necessary to assure all documents are included for audit review.
• Coordinates with Case Managers for the purpose of delivering the check for services requested and assure that it confirms with established guidelines.
• Will enter the vendor code, expense code, and other coding as necessary in the data system that corresponds to the category of support service requested. 
• Ability to work independently and cooperatively.
• Remain flexible and adapt to changing program needs.
• Operate standard office equipment as necessary. 
• Data Entry into the HMIS/MIS system may be required of this position.
• This position will participate in the receptionist pool as necessary.
• Engage in solution-oriented approaches, and interact with other team members, clients, and community representatives in a respectful manner, which includes communicating in a professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care.  

SKILLS & COMPETENCIES

• Must be sensitive to the needs of clients served
• Must be very detailed oriented
• Ability to multi-task
• Have a pleasant disposition
• Computer skills and working knowledge of software programs Word and Excel are required.
• Must be able to work independently
• Dependable

EDUCATION & EXPERIENCE

Must have a high school diploma or GED. Some college education is preferred. 

Must have 4 years’ experience in responsible clerical & support service to clients. Any additional work experience, especially work with social service agencies in a capacity similar to this position will be considered a plus. 

Candidate has the ability to maintain relationships with suppliers. 

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have access to reliable transportation 
• Must have a current Texas driver’s license at all times
• Must have applicable automobile liability insurance at all times
• Must pass drug testing and background check
• Must be able to pass driving record check
• All personnel of the organization must be bondable

TRAVEL

Primarily local during business day.

BENEFITS

• Retirement Program
  • 6% Employer matching
• $500 monthly allowance company-provided for:
  • Dental insurance
  • Health insurance
  • Vision insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• Employer provided life insurance
• 5% salary increase after completing probationary period
• 14 paid holidays
• Quarterly cell phone stipend (subject to completion of 30 day)