Support & Safety Enablement Coordinator Intern

About Passes:

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Position Overview:

We are looking for an enthusiastic and highly organized Enablement Coordinator Intern to join the Support & Safety team. This internship offers an excellent opportunity for an MBA student eager to gain hands-on experience in learning and development, training, and process documentation, with the potential to transition into a full-time role. The ideal candidate will have 1-2 years of experience in enablement or L&D, with a strong ability to write clear, concise technical documentation and assist with our trust & safety and customer support training initiatives.

Key Responsibilities:

• Training & Enablement Support: Assist the enablement team in creating, organizing, and delivering training programs for internal stakeholders.
• Process Documentation: Help document and publish technical processes, workflows, and procedures across different L&D channels such as our help center and internal knowledge base
• Creating L&D Materials: Collaborate with the team to develop training materials such as presentations, manuals, and guides.
• Training Logistics: Assist in scheduling, coordinating, and organizing training sessions, both in-person and virtual.
• Employee Onboarding Support: Help streamline onboarding programs, ensuring new hires receive the necessary training and resources to succeed in their roles.
• Tracking & Reporting: Support the tracking of employee training progress, including gathering feedback to continuously improve enablement programs.
• Cross-Functional Collaboration: Work with cross-functional teams which may include Product, Development, or Creator Success to identify enablement needs and ensure alignment on training goals and outcomes.
• Continuous Improvement: Contribute ideas to enhance the overall enablement process and training materials.

Qualifications:

• Currently pursuing an MBA or BBA, with a keen interest in learning & development or organizational enablement.
• 1-2 years of experience in learning & development, enablement, or a similar role, with exposure to training and process documentation.
• Strong writing skills, with the ability to document technical processes and procedures in a simple and accessible format.
• Ability to translate technical information into clear, easy-to-understand content.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Detail-oriented, proactive, and able to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Passion for the creator economy and supporting the success of creators.
• Familiarity with training platforms or Learning Management Systems (LMS) is a plus.
• Familiarity with adult learning principles and methods is a plus.

Benefits:

• Paid internship hours (full-time or part-time).
• Hands-on exposure to project management in a fast-paced, professional environment.
• Mentorship from experienced leaders and project managers.
• Opportunity to develop valuable skills in the enablement/program management field.
• Flexible work hours and potential for future career opportunities with the company.

Why Join Us?:

At Passes, you’ll be part of a dynamic and ambitious team revolutionizing the creator economy. We offer competitive compensation, benefits, and a vibrant company culture. If you’re ready to take on a critical support role in a high-energy startup, we’d love to hear from you!

Passes is an equal opportunity employer—we celebrate diversity and are committed to creating an inclusive workplace for all.