Support Representative

Posted 15 Days Ago
Be an Early Applicant
Kraków, Małopolskie
Entry level
Other
The Role
The Support Representative is responsible for assisting customers with their inquiries and providing excellent service to resolve issues promptly and efficiently. This role requires strong communication skills and a commitment to customer satisfaction.
Summary Generated by Built In

Company Description

Test description

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company
8 Employees
Remote Workplace
Year Founded: 2002

What We Do

# KEY FACTS
- Founded in 2002
- 55 technicians in China
- More than 1,100 shipments checked every month

# SERVICES
- Product QC inspections
- Factory audits
- Other related services to support our clients

# THE THREE COMMITMENTS TO OUR CLIENTS
We have identified three "customer critical to quality criteria" in the inspection business:

1. Sending only product-specialized technicians
We do not guarantee to perform a service on a certain date. What we commit to is sending QC technicians who are qualified for your products.

2. Being reactive
We know that many shipments are urgent. Most of them might already be late by the time we are called to inspect them. Our clients do not want us to be a bottleneck.
We have organized our internal processes to accommodate for urgent jobs.

3. Releasing only properly-vetted reports
We do not guarantee that we send reports on the evening of the inspection day. What we commit to is studying the reports carefully before releasing them.
For inspections in China, 80% of reports are sent on the same day.

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