The Support Operations Intern partners closely with Support Leadership to help drive operational excellence, cross-functional collaboration, and continuous improvement across the support organization. This internship is designed for individuals interested in support leadership, operations, analytics, customer experience strategy, and the practical application of AI in support workflows—not frontline case handling.
The intern will support initiatives inspired by the Customer Excellence (CE) function, gaining exposure to how escalations, product feedback, documentation, and operational insights flow between Support, Product, Implementation, and Development teams. As part of this work, the intern will also explore where AI tools can enhance insight generation, documentation quality, workflow efficiency, and leadership decision-making.
Essential Functions:
- Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
- Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
- Help document processes, workflows, and improvement opportunities across the support organization
- Investigate and evaluate AI-enabled tools or use cases that could improve operational efficiency, reporting, or leadership workflows (e.g., summarization, trend detection, documentation support)
- Assist in piloting or documenting AI-assisted workflows, ensuring outputs are accurate, responsible, and aligned with support goals
Minimum Requirements:
- Interest in Business Operations, Sales and/or Finance
- Strong attention to detail
- Enjoys partnering with teammates and clients in a fast-paced empowering environment
- Strong verbal and written communication
- Proficient in Microsoft Office
- Self-motivated with results driven mindset
Preferred Qualifications:
- Currently pursuing or recently completed a degree in:
- Business, Operations, Analytics, Information Systems, Healthcare Administration, or related fields
- Strong proficiency with:
- Microsoft tools (Excel, Word, PowerPoint)
- Salesforce (or other CRM platforms)
- Power BI and/or Python are a plus
- Interest in customer experience, support leadership, operations, or emerging technologies
- Familiarity with AI tools (e.g., summarization, analysis, or documentation support) is a plus but not required
- Previous internship, project, or academic experience involving research, documentation, or analysis is a plus
Working Environment/Physical Demands
- Remote
- Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Selection Process:
- Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.
- Skill-based assessment through our vendor Criteria
- Interview with Hiring Manager
- Panel interview with Team
Generous annual bonus opportunity
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What We Do
Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform. Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members. Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
