Our Company
Miso Robotics is transforming the restaurant industry, and making food workers’ lives better. Our signature product is an AI-powered kitchen robot named Flippy which automates the dangerous operation of a restaurant’s fry station and cooks all sorts of fried items. Flippy is powered by a sophisticated AI platform driven by our proprietary and patented technologies.
Miso is a well known first-mover in kitchen automation, AI, and robotics. The company has raised over $150 million from equity crowdfunding, which we believe makes it THE most successful crowdfunding story in history. It has successfully piloted its products with the most prominent global brands in food, and now it’s time for the company to scale.
The company recently added a new CEO and other senior leaders, including a new CTO – all of whom hold decades of experience operating growth companies. Our CEO has a track record of successful exits, and we recently accepted a strategic investment and partnership from Ecolab (NYSE: ECL), a $70 billion public company which, as the global leader in sales of cleaning solutions to restaurants, truly knows how to operate at scale. Our new leadership team is evolving the company’s culture from early stage to growth stage with new processes and disciplines, and is supported by a board that includes the former President and CTO of OpenTable.
With Ecolab’s support, we are building a world-class team, and are looking for more exceptional people to join us.
Benefits We Offer
- Flexible vacation
- Comprehensive benefits
- 401K plan
- Accelerated growth opportunities
- Free snacks from our robot chefsThe Role
The Role
The Support Operations Engineer is a hybrid technical and customer-facing role responsible for driving Tier-3 technical support, coordinating escalations across support tiers, and providing engineering-aligned solutions to field issues. This role acts as the bridge between Customer Support, Field Services, and Engineering—ensuring timely resolution of issues while improving the quality and efficiency of support and service operations across the Flippy fleet.
In addition to strong technical troubleshooting capabilities, this individual will contribute to internal tooling, knowledge systems, and may leverage AI agents or automation tools to enhance ticket workflows, escalate routing, or real-time fleet diagnostics.
Key Responsibilities
- Own and respond to Tier-3 technical escalations from the Support and Field teams.
- Troubleshoot hardware, firmware, and software issues across Miso’s autonomous robotic systems.
- Collaborate with Engineering to escalate verified product issues and ensure appropriate Jira ticket creation with logs and reproduction details.
- Support recovery efforts for critical on-site failures, including remote or occasional on-site participation.
- Support Workflow & T1–T2 Enablement
- Partner with Tier-1 and Tier-2 teams to strengthen escalation criteria, improve triage logic, and resolve knowledge gaps.
- Conduct technical onboarding and continuous enablement for support agents using real cases, systems walkthroughs, and process guides.
- Improve the consistency and efficiency of Zendesk workflows by contributing to macros, triggers, and tagging standards.
Installation & Field Support
- Support installations and critical service events by validating proper configuration, system performance, and integration.
- Build and maintain install support materials: checklists, issue triage guides, validation scripts.
- Provide expert input during post-install audits, service calls, and field recovery operations.
- Process Improvement & AI Integration
- Identify opportunities to automate support operations using tools like AI agents, decision trees, and real-time triage workflows.
- Contribute to the development or integration of internal AI tools to assist with ticket summarization, escalation classification, or FAQ surfacing.
- Maintain and improve technical documentation for internal and customer-facing support tools.
- Travel (≤20%) may be required for high-impact installations, field audits, or partner onboarding, but day-to-day responsibilities are HQ-based.
Qualifications
- Bachelor’s degree in Mechanical, Electrical, or Systems Engineering—or equivalent hands-on technical experience.
- 3–5 years of experience in field support, technical troubleshooting, or support engineering.
- Experience with robotics, automation, or electromechanical systems is highly preferred.
- Working knowledge of ticketing tools (Zendesk), issue tracking (Jira), and documentation tools (Confluence).
- Ability to read mechanical drawings, wiring schematics, and debug system logs.
- Effective communicator with cross-functional teams; confident leading field calls or supporting agents remotely.
- Based in Pasadena, CA; travel up to 20% for field support or training as needed.
Desired Multipliers
- Experience building or integrating AI tools or agents into support workflows (e.g., OpenAI API, Zapier, Zendesk bots).
- Familiarity with restaurant automation, motion systems, perception, or IoT architecture.
- Spanish language proficiency for working with multilingual support teams.
Physical Requirements:
● Must be able to lift and carry up to 35 pounds unassisted.
● Ability to frequently climb ladders and work at heights.
● Must be able to bend, kneel, stoop, and crawl as needed.
● Capability to work in confined spaces.
● Must be able to stand for extended periods.
● Dexterity to operate hand tools and power equipment.
● Work in offsite restaurant locations as needed
Compensation
$75,000-$85,000/yr + Benefits
The stated compensation range reflects only the targeted base salary range for candidates residing in the Los Angeles Metro area and excludes additional earnings such as bonus and benefits. If your salary requirements fall outside of the range, we still encourage you to apply.
At Miso Robotics, we are committed to fostering an inclusive, diverse, and equitable workplace where every team member is valued and respected. We believe that diversity in our team drives innovation and creativity, which is why we strive to create a welcoming environment for everyone, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.
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What We Do
Miso Robotics is building AI-powered automation for commercial kitchens, starting with Flippy, the industry's first fully autonomous fry station robot deployed at commercial scale. If you're an AI or robotics engineer who wants to see your work in action every single day, solving real problems for real people, this is where that happens.
We're tackling one of the hardest robotics challenges: unstructured environments. Restaurant kitchens are chaotic, unpredictable, and unforgiving. Orders surge randomly, equipment varies by location, and there's zero tolerance for downtime. Our robots work alongside humans in 350-degree heat, handling multiple tasks simultaneously while adapting in real time. It's computer vision, motion planning, and AI decision-making at the edge, all day, every day.
Our tech stack is cutting edge. We use NVIDIA AI for vision and inference, custom motion control algorithms, and machine learning models that continuously improve from real-world data across dozens of live deployments. The impact is immediate and measurable. When a restaurant operator tells us our robot "had their back" during a lunch rush, or a worker says Flippy is their "best friend," that's our mission in action.
Beyond Flippy, our Innovation Lab in Pasadena develops next-generation kitchen automation. We're expanding into new stations, new tasks, and new capabilities. The kitchen of the future needs engineers who can build systems that actually work when the stakes are high and the environment is hostile.
You'll work with a team that includes product leaders from Amazon and Ring, robotics engineers solving novel manipulation problems, and a CEO who gets that great technology means nothing if it breaks down during dinner rush. We obsess over real-world performance, not lab demos.
Why Work With Us
We're revolutionizing food service with AI robotics that solve real labor challenges. Join us to build cutting-edge technology that's already deployed in major chains, work with a mission-driven team backed by strong funding, and shape the future of an industry ripe for innovation.
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