Support Operations Analyst Intern - Montreal, Canada (Summer 2025)

Support Ops Analyst Intern, Lyft Urban Solutions

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

As a leader in micromobility, Lyft powers millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies. Our Montreal office is the birthplace of North America's first automated bike-share system, Bixi, which has since revolutionized urban mobility. Today, our pioneering system is operational in more than 50 cities worldwide, including Barcelona, Bogota, Boston, Buenos Aires, Chicago, Dubai, London, Madrid, Mexico City, Montreal, New York, Rio de Janeiro, San Francisco, and Washington DC, to name just a few. Join us and be part of the team behind some of the world's largest and most successful bike-share systems!

Montreal Lyft is looking for a Bikeshare Support Operations Analyst Intern to join our Support Operations team. This team plays a critical role in ensuring seamless operation and functionality across our bikeshare systems by bridging the gap between our customers and engineering teams. You will collaborate with operators, international clients (including BIXI), marketing teams, supply chain teams, product managers, and policy teams to address and resolve technical challenges effectively.

This internship is ideal for someone with a passion for problem-solving, strong technical aptitude, and excellent communication skills, who thrives in a dynamic, cross-functional environment.

Responsibilities:

• Act as the primary point of contact for operators, promptly addressing their inquiries and troubleshooting system-related issues.
• Investigate and triage technical issues, working collaboratively with engineering and cross-functional teams to implement resolutions.
• Perform log analysis and debugging to identify, reproduce, and resolve reported problems.
• Plan and execute system upgrades in coordination with cross-functional teams.
• Configure, monitor, and maintain components of our bikeshare technology stack.
• Provide configuration support for international partners and operators.
• Deliver system training to operators and create clear, thorough documentation for processes and tools.
• Analyze data and generate insights to improve operations, leveraging SQL and scripting for automation.
• Proactively suggest enhancements to systems based on feedback and operational challenges.
• Lead and execute technical projects from concept to completion.

Experience:

• Currently pursuing a Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field from a university in Canada, with a graduation date between December 2025 and Summer 2026 (required). For any candidates who are master's students who worked between their bachelor's and master's programs: candidates should also have less than 2 years of relevant full-time work experience. 1-2 years of experience (internships or entry-level roles) in technical support, operations, or customer service.
• Strong written and verbal communication skills in (1) English AND (2) French or Spanish (required).
• Familiarity with Linux/Unix operating systems, databases (SQL), and distributed systems.
• Basic proficiency in scripting languages (e.g., Python) to automate tasks and analyze data.
• Experience with ticketing systems (e.g., Jira) and cross-functional problem-solving.
• Ability to work effectively in a fast-paced startup environment, managing multiple priorities.
• Strong analytical mindset with a focus on attention to detail and problem-solving.

Technical Skills Required:

• Proficient in writing SQL queries and working with relational databases.
• Ability to analyze logs (Datadog) and troubleshoot system-related issues.
• Experience with Linux/Unix for debugging and configuration.
• Basic scripting (e.g., Python) for task automation and report generation.

Benefits:

• Mental health benefits.
• Monthly commuter benefit to reimburse parking or transit expenses when commuting to and from the office.
• In addition to holidays, interns receive 2 days paid time off and 3 days sick time off.

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.