Support Manager- Come and join us!
We are a pioneering tech company in the field of Sport Analytics.
We use machine learning, predictive models, and statistical algorithms to analyze and forecast full game outcomes
We are seeking a talented hands-on Support Manager to help keep our support team running smoothly.
This role is all about keeping things on track, supporting our team during busy shifts, and making sure our customers get the best service possible.
If you're a problem-solver who enjoys working closely with a small team, we’d love to have you on board!
What You’ll Be Doing:
- Running the show during your shift—keeping things organized and making sure our support team is on top of things.
- Helping the team handle customer inquiries and jumping in when complex issues arise.
- Monitoring response times to ensure we meet our service standards.
- leading team members to help them improve and grow.
- Handling any urgent problems that pop up and finding quick solutions.
- Communicating with other teams to ensure smooth workflows.
- Coming up with ideas to improve our processes and customer experience.
- Experience working in customer support, IT helpdesk, or a similar role.
- At least 1-2 years in a leadership or shift management position.
- SQL- writing simple queries
- Language Proficiency: Proficient in English; Russian is an advantage
- A proactive, problem-solving attitude, you're someone who gets things done.
- Great communication skills and the ability to keep a team motivated.
- Comfortable working shifts, including evenings and weekends.
- Familiarity with helpdesk or ticketing software is a plus, but not required.
- Someone who thrives in a fast-paced, ever-changing environment.
Top Skills
What We Do
Founded in 2009, Modellama builds best-in-class predictive technologies that combine the latest breakthroughs in data science with the passion and experience of our real-world experts. Comprised of experienced data scientists, talented developers, and hard-core sports enthusiasts, the Modellama team is committed to designing the most accurate event prediction tools in the market - engineered with custom-built advanced statistical models, proprietary algorithms, and best-in-class real time data processing.
These proprietary systems are leveraged by Modellama's closed network of associated companies to maximize the value of its investments.
The company is privately held and independently supported.
