Support Lead

Preparation of Temporary Laptops

•                     Re-image the temporary laptops to be used during this project

•                     Reach out to the end-users to explain the process

•                     Confirm with the end-users that all their data is saved in OneDrive

•                     Deliver and configure the temporary laptops for the end-users and allow for data synchronization.

•                     Collect the end-users’ laptops to start the re-imaging process

Re-imaging Process

•                     Apply the approved Golden Image.

•                     Use the approved naming convention.

•                     Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards.

•                     Ensure newly imaged devices are successfully reporting to In-tune

•                     Ensure newly imaged devices are compliant as per Intune configured security policies.

•                     Liaise with the relevant patching team to ensure newly imaged devices are having the latest OS and third-party application patches.

•                     Ensure newly imaged devices have endpoint central agent and can be successfully managed by endpoint central.

•                     Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct active directory OUs.

•                     Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process.

•                     Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process.

•                     Update the asset management module with the new records.

•                     Update the asset tags on the re-imaged laptops.

Data Backup & Restoration

•                     Check and ensure local data backup before re-imaging for all endpoints.

•                     Liaise with the end-users to ensure their data is saved in OneDrive.

•                     Restoring end users’ data and verifying accessibility post imaging.

Post Re-Imaging Activities

•                     Follow up with end-users to confirm successful functionality.

•                     Address any post-reimaging technical issues in coordination with the Operation team.

•                     Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the endpoint central report of the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the patching reports on a weekly basis.

•                     Weekly progress report detailing the completion status and any challenges encountered.