We are pleased to invite expressions of interest for a Payments Tier 3 (Support Lead) role.
We're looking for an exceptional leader who thrives on solving complex problems, building strong relationships, and driving outcomes in a fast-paced, customer-focused environment. As the Payments Tier 3 (Support Lead), you'll be a key member of Vista's Payments team, working directly with customers to investigate and resolve complex payment-related issues while delivering an exceptional support experience. You'll collaborate closely with Product, Engineering, Regional Support, Account Management, and Delivery teams to troubleshoot critical production issues, support customer rollouts and go-lives, drive root cause analysis, and ensure successful outcomes for our customers.
Beyond day-to-day support, you'll play an important role in shaping the future of our Payments products by identifying trends, advocating for customer needs, providing input into product enhancements, and triaging bugs to ensure issues are well understood and prioritized appropriately. This role is ideal for someone who enjoys solving challenging technical problems, building strong customer relationships, and influencing product quality through a combination of technical expertise, customer insight, and operational excellence.
Please include a cover note explaining how your skills and experience make you a great candidate for the role.
Application Process:
Application Open - 17 August 2026
Application Close - 21 August 2026
Interviews - Week commencing 24 August 2026
Outcome Announced - Week of 31 August 2026
PS - This role is currently open to Internal candidates only.
Skills Required
- Experience resolving complex payments-related technical issues (Tier 3 support)
- Technical troubleshooting of production systems and incident management
- Conducting root cause analysis and triaging bugs
- Experience supporting customer rollouts and go-live activities
- Strong cross-functional collaboration with Product, Engineering, Support, Account Management, and Delivery
- Customer-facing communication and relationship management skills
- Ability to capture trends, advocate for customer needs, and influence product enhancements
What We Do
Vista Group International Limited is a global leader providing software and data analytics solutions to the film industry, covering distribution, exhibition, and the moviegoer experience.
