The Role
Facilitate virtual peer support groups for trans, nonbinary, and non-cis members. Prepare structured sessions, manage group dynamics, address sensitive topics empathetically, support access to services, encourage community engagement, and escalate concerns beyond peer-support boundaries. The role also includes feedback on facilitator materials, occasional coverage for other facilitators, and optional event or community moderation work.
Summary Generated by Built In
About Plume:
Plume Health is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.
This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.
About the Role:As a Support Group Facilitator at Plume, you will facilitate groups of Plume members, cultivating spaces for trans, nonbinary, and non-cis people to share their questions, experiences, and wisdom with one another on various topics, identities, interests, and more. This critical role helps empower members with the support they need in navigating their own gender journeys, while achieving improved health and wellness outcomes.
We are currently hiring facilitators for the transfemme and nonbinary groups, though all are welcome to apply.
Essential strengths of a Plume Support Group Facilitator include building trusting relationships and communicating with empathy, professionalism, and inclusivity. The right person for the role will arrive to groups prepared, maintain appropriate boundaries, manage time and group dynamics, navigate sensitive or divisive topics with care, and recognize when concerns must be escalated or referred beyond the scope of peer support. They balance organic peer conversation with purposeful structure by developing intentional sessions with clear objectives, meaningful activities or reflection, and defined participant takeaways. Successful facilitators also demonstrate a deep commitment to supporting their peers and enthusiasm for working in a growing and evolving start-up environment.
This is an Independently Contracted role, with time split between facilitation, preparation, follow-up, and at times, training and consultation. Groups are hosted virtually and are held at the same cadence, day, and time. This contracted role is overseen by the Community Programs & Engagement Manager.
Responsiblities:
- Facilitate peers in live virtual group settings to support them with barriers related to their experience with identity
- Take an empathetic, proactive approach to meeting members' emotional needs as they arise
- Use Plume’s monthly themes and templates to create agendas, discussion questions, and activities for support groups, drawing on your expertise and lived experience
- Provide feedback on support group session structure, facilitator training materials, and other materials to improve Plume’s Support Group offering
- Answer questions about Plume services and provide support to members in accessing those services
- Engage with support group participants in the Prism to encourage further community connection and engagement outside of group meetings
- Utilize conflict resolution skills to address group dynamics and ensure that all members follow group agreements
- Occasionally provide facilitation coverage for other Facilitators
- Optional participation in social gatherings, special events, or temporary Prism moderation coverage
Must Have:
- 2+ years' experience as a facilitator or peer support specialist
- 2+ years of experience and a passion for supporting trans/nonbinary individuals, whether through professional work, community involvement, or volunteer roles.
- 1+ years' experience facilitating virtual or online support groups, workshops, or learning experiences
- Comfort and experience facilitating workshops and educational content on issues related to equity, anti-discrimination, inclusion, anti-racism, trans/nonbinary issues, consent, and social justice
- Experience discussing many of the sensitive issues that face the trans/nonbinary community, including: coming out, mental health, gender identity formation & expression, sexuality, relationships, family issues, isolation and loneliness, substance use, HIV and AIDS, and health and safety concerns in a group setting
Nice-to-have:
- Professional experience in mental health, behavioral health, counseling, licensed social work credentials, peer support, or a related field, or equivalent education or certification such as Licensed Therapist, Social Worker, Peer Support Specialist, Mental Health Advocate, Care Coordinator, Crisis Hotline or Textline Responder, Behavioral Health Aide, Community Health Worker, or Youth Worker
- Demonstrated ability to facilitate or support discussions tailored to at least two of the following communities: transfeminine, transmasculine, nonbinary, BIPOC, neurodivergent, parenting, disabled, legislative advocacy, or community engagement
- Familiarity with working in a fast-paced startup or evolving organizational setting
- Experience using productivity software, specifically Zoom, Slack, and Google Sheets
Compensation:
- Peer Support Facilitators will be paid $105 USD per completed group
- There may be additional opportunities to facilitate or host community events, paid at $75 USD per event. All opportunities for such events will be discussed with Peer Support Group Facilitators by the Community Programs & Engagement Manager.
Applications for this role will be accepted on an ongoing basis until the role is filled or 10/21/2026, whichever comes first.
Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators.
Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.
Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.
Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!
Please be aware that employment scams are on the rise. Plume will only contact candidates using an official "@getplume.co" email address. Plume does not conduct interviews via email and will never request banking information through text or email. Please protect your information!
We’re so grateful for your interest in joining our team! To help us keep our operations running smoothly and ensure fair consideration for all candidates, we kindly ask that you refrain from reaching out to staff members directly regarding open roles.
Skills Required
- 2+ years of experience as a facilitator or peer support specialist
- 2+ years of experience supporting transgender and/or nonbinary individuals through professional, community, or volunteer work
- At least 1 year of experience facilitating virtual or online support groups, workshops, or learning experiences
- Experience facilitating content related to equity, anti-discrimination, inclusion, anti-racism, transgender and nonbinary issues, consent, and social justice
- Experience discussing sensitive issues affecting transgender and nonbinary communities in group settings
- Professional experience or education/certification in mental health, behavioral health, counseling, social work, peer support, advocacy, care coordination, crisis response, community health, or youth work
- Experience supporting discussions tailored to at least two specified communities, such as transfeminine, transmasculine, nonbinary, BIPOC, neurodivergent, parenting, disabled, advocacy, or community engagement groups
- Familiarity with fast-paced startup or evolving organizational environments
- Experience using Zoom, Slack, and Google Sheets
- Legally authorized to work in the United States and residing in the United States
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The Company
What We Do
Plume is a Software-as-a-Service (SaaS) company that provides self-optimizing WiFi services, visibility, and network control for Communications Service Providers (CSPs) and their subscribers, such as personal households and small businesses. Based in Palo Alto, California, its mission is to transform how homes and businesses use WiFi for the best experience in a connected world through an adaptive WiFi platform and cloud management services.
