BiofuelCircle’s products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers.
The Support Engineer will be responsible for maintaining the integrity and reliability of the BiofuelCircle platform so that internal and external users get prompt and effective solutions to their problems.
What will you do every dayInvestigate and resolve issues related to application functionality and performance
Collaborate with the functional support team to help classify issues as software faults or otherwise
Collaborate with the software development team to identify and resolve bugs
Develop scripts to verify that integrations or modules are working as expected
Proactively and regularly monitor application health, take measures to minimise downtime, and make recommendations for system improvements
Perform data imports/exports and maintenance of third-party integrations, as required
Document support processes and maintain knowledge base articles
Assist with database queries and optimisations
Write clean, scalable, maintainable, secure, high performing and efficient code
The ideal candidate profileYou have between 2 to 4 years of experience in an application support or L2 support role
You find satisfaction in solving customers’ problems and enabling them to get back to using the platform
You are analytical, with demonstrable problem-solving skills, and can debug/ step through code with ease
You are conversant in C# and .NET frameworks
You are acutely familiar with SQL Server or other relational databases, and can write SQL queries
You are at ease with using version control tools (like Git, Azure DevOps, or similar
You can coordinate, follow up, follow through and drive matters to closure proactively
You take ownership and accountability and don't need a manager reminding of tasks or deadlines
You can work with cross functional and remote teams
Having worked with cloud-based applications (Azure preferred, or AWS) will give you an advantage over other applicants
Having worked in an Agile software development environment will also give you an advantage over other applicants
Skills Required
- 2 to 4 years experience in an application support or L2 support role
- Experience debugging and stepping through code; strong problem-solving skills
- Conversant in C# and .NET frameworks
- Familiarity with SQL Server or other relational databases and ability to write SQL queries
- Experience using version control tools (Git, Azure DevOps, or similar)
- Ability to develop scripts to verify integrations or modules
- Ability to proactively monitor application health and recommend improvements
- Ability to coordinate, follow up, and drive matters to closure independently
- Takes ownership and accountability without managerial reminders
- Experience working with cross-functional and remote teams
- Experience with cloud-based applications (Azure preferred, or AWS)
- Experience working in an Agile software development environment
What We Do
Biofuelcircle is a digital platform for biomass and biofuel supply chains. Our web and mobile apps enhance the reach for buyers and sellers and offer unique digital tools to help create sustainable and scalable business model for bioenergy companies. Bioenergy holds big promise for economies such as India. Harnessing residual agrowaste can also help achieve energy security. Reliable supply chain holds the key to unlocking this potential. One end of this supply chain is Rural, and the other- Industrial. Bioenergy companies produce a wide variety of energy alternatives from power to blend-able liquid fuels to drop in liquid and gaseous fuels. They also produce bio fertilisers in large quantities. Biofuelcircle is using advanced digital tools to help integrate this supply chain. It is also bringing on board a broad range of services to become a true supply chain partner to bioenergy companies. The new age of enhanced economic value from biomass for the farmers, supply chain efficiency for bioenergy companies and transformative rural enterprises is now beginning with Biofuelcircle.
