Support Engineer
Location: Calgary
Date Posted: April, 2026
Join our Mission: Turn Insights into Action with BlueMarvel
BlueMarvel was inspired by a defining moment in human discovery — the “Blue Marble” photograph that showed our planet as one interconnected system. That same perspective guides our work today.
We help industrial teams move from data chaos to clarity by transforming complex, fragmented operational data into actionable intelligence. Our AI-powered platform connects data across systems to help teams see what’s happening, understand why, and act with confidence.
From first insight through enterprise-scale intelligence, BlueMarvel helps organizations run safer, cleaner, and more efficiently.
Every Mission Needs a Technical Bridge
We’re looking for a highly technical, organized, and curious Support Engineer to join our dynamic team at BlueMarvel. This role sits at the critical intersection of Customer Success and Engineering, acting as the technical bridge that ensures our customers thrive and our product remains robust.
As a Support Engineer, you aren’t just answering tickets — you are a problem-solver who understands the “why” behind the data. You will triage complex issues, automate repetitive workflows, and translate deep technical hurdles into clear, actionable language for our clients.
If you love digging into hard problems, communicating across technical and non-technical audiences, and making a real impact in a fast-moving startup environment, this role was built for you.
Key Responsibilities
Tier 1 & 2 Technical Support
- Act as the primary technical point of contact, triaging incoming requests and escalating high-priority bugs or feature gaps to the Engineering team with clarity and urgency.
DevOps & Infrastructure Support
- Manage and troubleshoot environment issues with a heavy focus on Docker-based deployments, ensuring our enterprise customers stay up and running.
Configuration Management
- Work fluently with JSON and complex application configurations to tailor the BlueMarvel experience for enterprise clients.
Automation & Scripting
- Identify inefficiencies and write Python scripts to automate repetitive tasks and internal workflows, freeing up time for higher-value work across the team.
Data Visualization & Insight
- Conceptualize and understand large datasets, picturing how they flow through and are utilized within the application — and helping customers do the same.
Technical Translation
- Distill complex technical conversations and engineering updates into simple, professional, and easy-to-understand language for customers and internal stakeholders alike.
Technical Requirements
- Stack Experience: Proven experience with Python, JavaScript, and MERN stack applications.
- Containerization: Strong, hands-on experience with Docker is a must.
- Communication: Fluent and professional English (written and spoken) required for high-touch customer interaction.
- Technical Mindset: A natural curiosity for how software works under the hood and a relentless drive to solve puzzles.
- Code Literacy: The ability to read and understand source code to identify bugs or logic flows is a significant plus.
Skills for Liftoff
- You don’t stop at the symptom — you find the root cause and see it through to resolution.
- You can manage a shifting queue of priorities in a fast-paced startup environment without dropping the ball.
- You enjoy working across departments, supporting both the “human” side of Customer Success and the “logic” side of Engineering.
- Strong written and verbal communication skills — you can translate complexity into clarity for any audience.
- Highly organized, proactive, and comfortable operating with ambiguity in a growing company.
Why You’ll Love Working Here
At BlueMarvel, connection is at the heart of everything we do. We’re a tight-knit team that thrives on collaboration, curiosity, and shared wins. Whether we’re shaping new product ideas, testing innovative tools, or grabbing lunch and a board game between meetings, teamwork is part of our everyday culture.
Our values are EPIC. We value exploration, precision, impact, and connection — and we live those values through open communication, trust, and shared ownership.
While we collaborate in person most days, we also believe flexibility matters. Need to work from home to focus or avoid a snowy Calgary commute? No problem. We trust our team, and your work will speak for itself — wherever you’re working from.
Ready to Apply?
If you’re passionate about solving hard problems, bridging the gap between technology and people, and building something meaningful with a team that genuinely cares, we’d love to hear from you.
This role offers a competitive salary and a comprehensive benefits package, including 100% coverage for prescriptions, dental, vision, and paramedical services, plus emergency travel, life, and disability coverage. Employees also receive 4 weeks of vacation, 5 paid sick days, and 5 flex days annually to support health, well-being, and work-life balance.
Apply via our HR portal to be considered. BlueMarvel is an equal opportunity employer committed to building an inclusive workplace.
Top Skills
What We Do
BlueMarvel AI is an industrial operations software company. We combine our deep knowledge of operating challenges — existing and emerging — with technological expertise to help the process industry capture value through modern technology.
