We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is a global industry leader in knowledge management solutions, working with Fortune 500 and Fortune 1000 enterprises. Our platform empowers organizations to deliver accurate knowledge at scale, improving customer and employee experiences across complex environments.
We are looking for a high-energy, driven Technical Support Engineer to join our growing team and play a key role in supporting our Australian customers, as well as global enterprise clients.
As a Technical Support Engineer at KMS Lighthouse, you will serve as a primary technical point of contact for enterprise customers. You will handle complex application support issues while collaborating closely with Development, DevOps, and Product teams to ensure service stability, best customer experience.
- 3+ years in a client-facing Technical Support or Application Support role
- Experience supporting SaaS-based products
- Hands-on Linux experience (logs, CLI)
- Basic to intermediate infrastructure and networking knowledge
- SQL scripting and database familiarity
- Cloud experience, preferably Microsoft Azure
- ITSM knowledge and ticketing systems (Jira – plus)
- Strong communication and problem-solving skills
Top Skills
What We Do
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.
Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
