Why Polar?
It's never been easier to build, ship and scale software.
But it's never been harder to monetize it.
We're obsessed over solving this to empower the future one-developer unicorns.
These unicorns will be rare but inevitable. Whether in 3, 5, or 10+ years, they also symbolize a broader shift already in motion and accelerating:
Smaller & smaller teams with...
Exponential revenue/employee growth
Focusing fully on their core product and marketing. Delegating & automating everything else that's boilerplate – be it in their codebase or business operations.
Exceptional billing primitives, APIs, SDKs and abstractions are a crucial foundation, but not enough. They will need a full-fledged platform to oversee, manage and scale their business.
Turning their software into an international business in 6 lines of code.
Join our small, talented and engineering-led team across Europe to shape how future software businesses are built. We focus on shipping at high velocity to serve developers in unlocking their next stage with their business. Everything else is secondary.
Role & responsibilities
We’re hiring a Support Engineer to help provide exceptional support to developer world-wide. This role is perfect for someone with a developer background who enjoys problem-solving and working directly with customers to ensure their success. You’ll be responding to support tickets, triaging cases, and building internal tools or improving our knowledge base to make our support processes more efficient. Combined with building a strong feedback loop within our team to continuously ship product improvements that solve our customers pain points.
Account Reviews. Review account submissions on Polar against our acceptable use policy, risk thresholds and more.
Respond to support tickets from developers: ranging from feature requests, product questions, to integration issues.
Triage cases: Help direct customers to the right docs, identify gaps in our knowledge base, and escalate issues as needed.
Monitor support channels (GitHub Issues, Discussions, Discord, etc.) for customer questions and feedback.
Build internal tools or contribute to the knowledge base to improve the efficiency of support operations and help customers self-serve.
Reproduce issues and file internal tickets to ensure product quality and customer satisfaction.
Engage with customers in real-time, ensuring they receive timely and helpful responses while gathering feedback to drive product improvements.
What we're looking for
2+ years of experience as a developer and in customer support roles, with a deep empathy for developers’ pain points.
Proficient in SQL and comfortable writing complex queries to troubleshoot issues.
Comfortable with Linux/Unix and command-line tools for debugging and issue resolution.
Experience with GitHub Issues and Discussions as part of your workflow.
Strong communication skills with the ability to explain technical concepts clearly to customers.
Developer empathy and willingness to dig deep into technical issues to solve customer problems.
Creative thinking & hacker mindset to build small scripts, CLIs, internal tools to documentation improvements – continuously improving support quality in more efficient ways
Blogs, Tutorials or YouTube videos on technical topics, i.e genuine interest in sharing knowledge about technical services
(Bonus) Risk/fraud or compliance experience from the past
(Bonus) Open source contributions or side projects/apps to showcase.
How we hire
Our process is fully remote, and all communication happens via email, GitHub issues/PRs and/or video calls:
Application Review → Short intro call with Birk (Founder)
Assignment → Open source PR (Engineering) or case study
Review & interviews (2-3 video calls) to:
Meet future team
Review and discuss the assignment & feedback + technical questions
Meet Birk (Founder)
Reference Calls
Offer 🎉
Top Skills
What We Do
It’s never been easier to build software. From open source having pushed the envelope of developer velocity to AI now accelerating the trend and making software development accessible to more people.
It’s never been easier to ship and scale software. Cloud platforms and modern PaaS solutions like Vercel and Supabase have drastically simplified global software deployment and scaling.
But, it’s never been harder to monetize software. We've moved from one-time purchases to SaaS, and now toward usage-based and agentic payments. Each evolution has enabled new category defining businesses, but also added complexity and billing anxiety for developers and their customers alike.
This is a bottleneck for the future.
We believe the next unicorns will be created by individual developers. As lines blur between indie hackers, startups, and enterprises, we're building Polar to empower solo builders and early-stage startups – the future enterprises, without the headcount. How?
Monetization vs. Billing Platform. Billing is a crucial part of your customer relationship, but only a part of it - it's the outcome vs. input. We aim to bridge the gap between product analytics, CRM, and billing, providing a comprehensive platform for one-developer unicorns to scale their businesses.
Usage-based on Autopilot. Automatic event ingestion for OpenAI, Anthropic, Vercel AI SDK to S3 consumption and more – easily track, credit and bill customers for their usage. We’re going to ship a lot of innovative features in this category to make usage-based and agentic payments a delight for developers and their customers.
Zero Boilerplate. We obsess over reducing the lines of code in your codebase that aren't unique to your business, from automating common SaaS entitlements like license keys and usage-based credits to condensing integrations down to just four lines of code.
Zero Operations. Grow globally without being held back by international sales tax, compliance, fraud, or chargeback protection.
