Are you looking for an exciting opportunity within a dynamic international company, making an impact globally? We might have the perfect match for you!
Who are we?
Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.
At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in.
What Will you do ?
As part of our Customer Support team, you’ll play a key role in ensuring an exceptional customer experience: answering questions clearly, resolving issues efficiently, and making every interaction positive and professional.
In this role, you will:
- Provide first-line support for all Bizzdesign solutions.
- Log and track all customer requests and interactions in our help desk system.
- Offer introductory guidance, such as explaining product manuals or key features.
- Troubleshoot issues and follow up with customers via email, chat, or phone.
- Escalate unresolved requests to internal teams or the Product team when needed.
- Keep customers informed with accurate and timely updates on open cases.
- Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.
- Support continuous improvement by conducting post-mortems when requested.
Why is this role for you?
- You’re naturally curious and love helping people.
- You enjoy solving software challenges and can explain technical details in a clear, friendly way.
- Customers trust you because you’re reliable, responsive, and always ready to go the extra mile to ensure their success.
Who are you?
- You have experience in a customer-facing support role, with a passion for helping users solve technical challenges.
- You’re fluent in English and communicate clearly and confidently.
- You hold a degree in IT, Computer Science, or a related field.
- You’re skilled at diagnosing and troubleshooting technical issues and have a solid understanding of computer systems and software.
- You’re familiar with help desk tools like Zendesk, Jira, or Salesforce.
- You’re a natural problem-solver, organized, and always eager to learn new technologies.
What’s in it for you?
- Competitive Pay & Bonuses
- 20 vacation days. Plus, you’ll earn 1 extra day every year you’re with us (up to 25 days).
- Comprehensive health insurance and 14 days of sick leave to keep you covered.
- Possibility to work up to 6 weeks per year outside Singapore.
- A Vibrant Office in a prime location on Orchard Road
- Your opportunity to join Support in a global SaaS company, shaping product excellence at scale.
- Supportive, collaborative team culture
- Work with an international and diverse group of colleagues
- Your input is valued, regardless of role or tenure
Recruitment process
- 1st Interview with our Internal Recruiter (30 minutes)
- 2nd Interview with our Support Manager (45min)
- 3rd interview with our Global Services Director (45min)
- Last interview with one of your future colleagues from the Support team (30min)
Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.
Are you ready to start building your future with us?
Please submit your CV in English, as only this format will be considered for review
Top Skills
What We Do
Our enterprise architecture software helps organizations dramatically increase the success rate of enterprise transformation, strategic investment allocation and risk management.
