Support Engineer

The Support team at Pixlr plays a vital role in maintaining the productivity of all departments by ensuring that infrastructure, systems, and user devices function smoothly. This role offers exposure to enterprise network systems, infrastructure tools, and incident response in a dynamic environment.

The Job:

• Technical Support & Troubleshooting
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot account setup, network configuration, and OS issues.
• Provide support for end-user device setup and system access.
  
• Infrastructure Maintenance
• Administer and maintain the company’s servers and IT infrastructure.
• Perform regular backups, archiving, and disaster recovery procedures.
• Install and upgrade system software and network equipment.
  
• Corporate Services & Operations
• Oversee and maintain services such as email systems, phone systems, and domain name registration.
• Respond promptly to infrastructure alerts and escalate unresolved issues.
  
• Documentation & Asset Tracking
• Document technical knowledge and SOPs in manuals or internal notes.
• Assist with asset management, including tagging and inventory tracking.

The Person:

• Possesses a Diploma / Degree in Information Technology, Computer Science, Computer Studies or equivalent. 
• Minimum 1 year of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Understanding of networking concepts, user access controls, and basic cybersecurity hygiene.
• Strong troubleshooting skills and attention to detail.
• Possesses hands-on experience with Windows, macOS, Linux environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Positive, proactive and has a service-oriented attitude with strong communication skills.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.