Support Engineer

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rank
as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. 

The world is how we shape it. Let’s shape it together. 

Job Description

As a Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. 

• Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
• Managing assets in CMDB
• Managing Service Point service mailbox (on rotation)
• Follow-up tickets in ticketing system (Service Now)
• Support of the New Starter & Leaver Service
• Staffing of a physical service desk
  • Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…) 
• Afternoon duties – Backoffice
  • Config check of laptops for New Starters
  • Tech swaps (laptops)
  • On-/offboarding new starters & leavers
  • Meeting Room Support (back-up)
  • Transport of IT material between the different offices sites 

Qualifications

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following

• Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course) 
• 1 - 4 years of experience in providing first-line and/or second-line IT support 
• Strong experience with applications such as: Intune, ServiceNow, O365, etc. 
• Good soft skills (empathy, team spirit & good communication skills)
• Be a good & reliable team member
• Pro-active approach
• Customer first mindset
• Be flexible to support other colleagues in case of sickness/leave
• English, Dutch and French are required 

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.  

Additional Information

This is what you’ll get from us

Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard.

We offer a generous employee benefits package that includes: 

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step?

We’re here to support you all the way and we are looking forward to your application!

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.