The Opportunity
Our mission is to change the way the world works by democratizing AI for every business, and to build a great company that everyone loves being a part of. These two goals haven’t changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave.
At Peak, we’re revolutionizing inventory and pricing optimization with the only AI platform that consistently delivers real commercial gains. By joining our team, you’ll contribute to helping some of the world’s leading businesses — including the likes of Nike, Heidelberg Materials and Boohoo — harness the potential of AI to grow revenues, increase profits and efficiencies.
We have ambitious plans for the future and that means we're looking to welcome new people to our team. At Peak, culture and success come hand in hand — so creating and protecting a company culture that’s true to our values remains a fundamental aspect of our mission. Our company values are built on being Smart through expertise and results, Curious in our relentless problem-solving, Open with an approachable and helpful mindset, Driven by ambitious goals and commitment, and Responsible by taking ownership and delivering with trust.
Position Overview:
We are seeking a Support Engineer to join our team in Jaipur. This role will focus on providing high-quality technical support for our Peak platform. As a Support Engineer, you will have the opportunity to work with a dynamic team, assisting customers with their technical queries, troubleshooting issues, and ensuring the seamless operation of the Peak platform and customer applications. No prior professional experience is required, but a good academic background in computer science or a related field is essential.
Personal Skills
We are looking for teammates who are:
- Open - excellent verbal and written communication skills, including the ability to clearly communicate complex information to those in other disciplines.
- Driven – shows high levels of drive, energy, resilience and a desire for professional excellence.
- Curious - naturally inquisitive with a problem-solving mindset.
- Smart – keeps up to date with the latest domain news, market results and industry announcements.
- Responsible - effectively balance competing priorities and work productively as part of the team.
Key Responsibilities:
- Customer Support & Issue Resolution:
Analyse, troubleshoot, and respond effectively to support requests from users of the Peak platform. - Prioritise & Manage Issues:
Prioritise and manage multiple open support issues, ensuring all Service Level Agreements (SLAs) are met and customers receive timely solutions. - Escalation Management:
When necessary, escalate unresolved issues to the appropriate internal teams for further investigation and resolution. - Communication & Status Updates:
Regularly communicate with internal stakeholders and customers to provide timely status updates on the progress of issue resolution. - Technical Research & Solutions:
Refer to internal knowledge bases, product documentation, or external resources to find and provide technical solutions to customer issues. - Continuous Learning & Skill Development:
Keep your technical knowledge of the Peak platform and related technologies up to date, and actively participate in training opportunities to develop your skills. - Knowledge Base Contribution:
Help build and maintain an internal knowledge base for troubleshooting common issues, improving overall efficiency and team collaboration. - On-Call Rotation Participation:
Participate in an on-call rotation to provide 24/7 support coverage, ensuring critical issues are addressed promptly and customers receive high-quality support at all times.
Skills & Qualifications:
- Educational Requirements:
A computer science degree or a related field, or equivalent academic experience in technology. - Technical Skills:
- Knowledge of at least one scripting language (e.g., Python, Bash, SQL) is helpful.
- Familiarity with Linux, or Mac OS systems.
- Basic knowledge of programming languages or cloud platforms is a plus, but not mandatory.
- Communication Skills:
- Strong verbal and written communication skills in English.
- Ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
- Personal Attributes:
- Well-organized with the ability to handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Fast learner with the ability to adapt to new tools and technologies quickly.
- Excellent interpersonal skills and the ability to work effectively in a team environment.
- Ability to assess and manage priorities in a fast-paced environment.
- Proactive approach to work, with a strong sense of ownership over problems and their resolution.
- Ability to chase up and follow through on issues to ensure timely solutions.
Additional Information:
- Training: Comprehensive training and onboarding will be provided to help you succeed in your role.
Benefits:
- Competitive compensation package.
- 25 days annual leave, rising to 30 with service, plus flexible bank holidays.
- Share options for everyone, when we win, we all win.
- Enhanced health insurance plans for you, your spouse and children.
- State of the art equipment (Apple Mac) to work from
- Family leave benefits, including a world class maternity pay package.
- Provident fund.
- Opportunity to spend one day volunteering.
- Subscriptions to support your mental health and wellbeing.
- Subsidised gym membership.
- Regular company and team days along with social activities.
- Travel to Peak’s clubhouses around the world.
- Opportunity for professional development and certifications.
- In early 2023, we moved to an organised hybrid model that allows us to get together and collaborate in person but also offers flexibility.
Diversity, equity & inclusion
We’re here to change the way the world works and build an amazing company that everyone loves being part of. We know diverse perspectives and experiences result in better solutions, which is why we want all of our Peakers to bring their authentic selves to work.
We’ve been striving to build a diverse and inclusive team from the outset. It’s a continuous journey, and there’s more we can do — but we’re proud of what we’ve achieved so far, which is ahead of the tech industry standard.
We’ve set targets in relation to gender and ethnicity, for now, but we know there’s more to diversity than just these two areas. We’re passionate about creating an inclusive environment for those of all ages, religions, sexual orientations, socio-economic status and for those with disabilities.
We are proud to be a Disability Confident Committed employer — a UK Government certification for organisations actively taking steps to attract, recruit and retain persons with disabilities. If you need any reasonable adjustments as part of the recruitment process, please let us know.
About Peak
Founded in Manchester in 2015 by Richard Potter, David Leitch and Atul Sharma, Peak is on a mission to change the way the world works by democratising AI for every business.
Peak’s AI platform optimizes inventories and pricing for global industry leaders including Nike, B&M, Heidelberg Materials and Eurocell. With a core belief that businesses need their own AI — built for their business, with their data — Peak’s pre-built AI products can be configured to fit unique requirements.
From a decade of successful AI deployments, Peak has a proven track record of delivering rapid performance gains for its customers helping to increase their revenues, profits and efficiency.
Founded in 2015, Peak has raised $119m funding to date with its most recent Series C funding round led by SoftBank’s Vision Fund II. Key partnerships with AWS, Snowflake, UiPath and SAP enable Peak to further accelerate AI adoption across industry.
www.peak.ai
@Peak_HQ
What We Do
Our mission is to change the way the world works by democratizing AI for every business, and to build a great company – that everyone loves being a part of. These two goals haven’t changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave.
Peak is a Decision Intelligence platform with a suite of outcome-focused features. It enables customers to build and integrate AI-powered solutions, directing decision making across multiple business functions. The Peak platform makes AI applications widely accessible within a business; uniting both technical and line-of-business teams on one platform.
The Peak platform has three core capabilities that allow users to:
Combine data from across their organization and make it AI-ready.
Build and train a centralized intelligence that uses AI models to provide a predictive view of their organization.
Provide an interface for line-of-business users to interact with models that guide decision making across multiple functions.
Connecting data sets from across an organisation to provide predictive insight, Peak’s Decision Intelligence platform includes a suite of features that enable customers to build and integrate AI-powered solutions that direct decision making across multiple business functions. It is used by leading brands including Nike, ASOS, PepsiCo, KFC and Sika.
The company has grown significantly over the last three years and, in August 2021, Peak announced a $75m Series C funding round led by SoftBank’s Vision Fund II. The same year, it received a Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement and was ranked by The Sunday Times as one of the Best 100 Companies to Work For in 2020 and 2021.
Why Work With Us
It’s an incredibly exciting time at Peak; we’re growing rapidly off the back of our recent $75m Series C funding round, led by SoftBank, and we have very ambitious plans for the future. We know that to achieve these plans we need to place equal emphasis on our people and culture as well as our vision.
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