Accelerate your technical career by joining Canonical in a high-impact, multi-disciplinary role.. You'll be working from our London office, which hosts our events, customer demos and visitors, in an event space with professional live video, audio and streaming equipment. You'll wear three hats: Linux and cloud support engineer, owner of the office's technical infrastructure, and one of the people running the live production at our events. You'll own your cases from first contact to resolution, bringing in colleagues or senior engineers when needed, and you'll keep the technology running when it matters most, with people watching. While professional broadcast or AV experience is not required, a strong technical curiosity for audio/video systems and the composure to manage live, high-stakes environments are a must.
Location: Office Based in London, England.
The role entails
- Office technology: Own the technical state of the London office (network, devices, meeting spaces, AV), including onboarding new colleagues, and know how it all fits together.
- Live events: Run the technology for events and customer demos, from set-up and live operation through to tear-down, and coordinate external crew for larger events.
- Customer support: Own your cases end to end, working with customers by ticket, remote session and live conversation, and with engineering teams to turn code fixes into customer outcomes. Set clear expectations and keep your commitments.
- Ubuntu lifecycle: Understand the Ubuntu development process well enough to give customers realistic timelines for fixes.
- Knowledge: Write and maintain knowledge base articles so lessons learned are shared.
What are we looking for in you
- Exceptional written and spoken English, and the ability to explain technical complexity clearly and warmly
- An exceptional academic record at high school and university, with an undergraduate degree in a technical subject or a compelling narrative about your alternative path
- A builder's streak: something you've set up or run for other people on a deadline, such as a home lab, hackspace, student tech crew, live sound, streaming, or school or club IT
- AV curiosity: real interest in audio, video and live production, or a clear appetite to learn it
- Composure and care: you like helping people and stay calm when a high-stakes moment, including a live event, gets tense
- A track record of going above and beyond for teams or customers
- Hands-on experience supporting Linux systems, plus any of: virtualization or cloud (KVM, OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage (block, object, network), or networking (bonding, firewalls, bridging, switching, MTU tuning)
- A troubleshooting mindset (logs, stack traces, OS and application-level causes) and programming fundamentals in any language
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Bi-annual compensation review.
- Company recognition rewards.
- 40 days annual leave per annum, including public holidays and our All Company holiday periods.
- Maternity and paternity leave.
- Team Member Assistance Program & Wellness Platform.
- Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing.
Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Skills Required
- Exceptional written and spoken English with the ability to explain technical complexity clearly
- Exceptional academic record at high school and university
- Undergraduate degree in a technical subject or a compelling alternative-path narrative
- Hands-on experience supporting Linux systems
- Experience with virtualization or cloud technologies such as KVM or OpenStack
- Experience with containers such as Docker, LXD/LXC, or Kubernetes
- Experience with block, object, or network storage
- Experience with networking, including bonding, firewalls, bridging, switching, or MTU tuning
- Programming fundamentals in any language
- Troubleshooting experience involving logs, stack traces, and operating system or application causes
- Interest in audio, video, and live production or willingness to learn
- Ability to remain calm and composed during high-stakes live events
- Track record of going above and beyond for teams or customers
Canonical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Canonical and has not been reviewed or approved by Canonical.
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Strong & Reliable Incentives — Performance-based bonuses/commissions and annual compensation reviews are part of the package. Feedback suggests variable-pay roles like sales and some senior positions can realize competitive total compensation.
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Leave & Time Off Breadth — Total time off is portrayed as generous, combining annual leave with local holidays and company-wide shutdowns. Feedback suggests this breadth is attractive for those who value extended breaks.
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Healthcare Strength — Core medical, dental, and vision coverage is available and consistently highlighted in role materials. Feedback suggests coverage quality is solid for a remote-first tech employer.
Canonical Insights
What We Do
We deliver open source to the world faster, more securely and more cost effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers. Secure and reliable, elegant and intuitive, and open for innovation - Ubuntu is the future of open source, which is why its the fastest growing Linux in the world despite already being the most widely deployed.
