This is a remote position.
About thinkbridge
thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.
thinkbridge is a place where you can:
- Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
thinkbridge…there’s a new way there. ™
What is expected of you?
As part of the job, you will be required to
- Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.
- Investigate service outages, performance issues, and integration problems using diagnostic tools.
- Conduct deep troubleshooting with logs and analytics to find root causes.
- Collaborate with Microsoft Support for swift issue resolution.
- Administer SharePoint, focusing on site collections, permissions, and workflows.
- Support PowerApps, including app performance tuning and security configuration.
- Manage Teams issues, from call quality to governance and compliance.
- Document and maintain records of incidents and solutions for future reference.
- Participate in post-mortem reviews to improve service delivery.
- Work with IT teams and stakeholders to enhance user experience.
- Provide timely updates during incident resolution processes.
If your beliefs resonate with these, you are looking at the right place!
- Accountability – Finish what you started.
- Communication – Context-aware, pro-active and clean communication.
- Outcome – High throughput.
- Quality – High-quality work and consistency.
- Ownership – Go beyond
Requirements
- 5+ years experience in technical support for Microsoft 365.
- Bachelor’s degree in Computer Science or related field.
- Expert in SharePoint, PowerApps, and Microsoft Teams.
- Proficient in PowerShell scripting for Microsoft 365.
- Strong knowledge of Microsoft 365 security and compliance
Benefits
- Remote First
- Working hours 10.30 PM IST –7:30 PM IST
- No loss of pay for pre-approved leaves.
- Family Insurance
Skills Required
- 5+ years of experience in technical support for Microsoft 365
- Bachelor's degree in Computer Science or a related field
- Expertise in SharePoint, PowerApps, and Microsoft Teams
- Proficiency in PowerShell scripting for Microsoft 365
- Strong knowledge of Microsoft 365 security and compliance
What We Do
The year was 2014. Software development was becoming increasingly commoditized. Speed and cost issues were taking priority over strategy, execution, and long-term scalability. Growth-stage companies were getting caught in the middle of it all. If they turned to one of the many smaller dev shops that emerged, they wouldn’t get the strategic capabilities and thinking needed to make their project successful. But if they went with a big consulting firm, the costs would be prohibitive. That’s when a group of consulting and technology veterans came together over a new idea for software development. They knew that developers would get better results if they had more time to think through their projects before rushing straight to coding. And they wanted to start an employee-focused company that was all about enabling developers to do their best work. So they created a new model for outsourced development where developers would spend 80% of their time thinking about the solution and 20% coding it. This would give smaller companies the strategic thinking needed to compete with much larger corporations. Today, thinkbridge is how mid-market companies turn into tech disruptors, drive growth, and increase their valuations. Middle market leaders are no longer stuck between the limitless costs of big consulting firms and the limited capabilities of smaller dev shops. With a unique “think bigger, move faster, go further” approach to technology innovation, thinkbridge has achieved a client NPS rating in the 90s and a client retention rate of over 90%. thinkbridge. There’s a new way there Think Bigger | Move Faster | Go Further
