General Description
- We are looking for a motivated and technically skilled Support Engineer to join our team.
- You will provide support to internal and external clients by troubleshooting software issues, identifying bugs, and ensuring seamless functionality of applications.
- You will also collaborate with the development team to help resolve complex technical problems and ensure the software runs smoothly.
Your Tasks
- Offer solutions to recurring technical problems to improve system stability and performance.
- Monitor and track support cases, ensuring timely responses and resolutions.
- Work with QA teams to test fixes and deploy software updates.
- Analyze, troubleshoot, and debug software problems in a timely and efficient manner.
- Collaborate with the development team to identify root causes and implement fixes for identified issues.
- Create documentations periodically, and build library;
- Mindset to automate where possible;
What we are looking for
- Good working knowledge in Programming languages: PHP, JavaScript (NodeJS, React JS, etc.,)
- Database knowledge (SQL, NoSQL, etc.,)
- Experience with Unix/Linux, Windows systems;
- Understanding of data structures, algorithms, and analysis techniques;
- Ability to communicate effectively;
- Excellent problem-solving skills and attention to detail.
- BS in Computer Science or related field, or equivalent work experience;
Preferred qualities
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with Agile development methodologies.
- Experience with debugging tools and automated testing.
- Knowledge of system monitoring tools and practices.
- Understanding of DevOps practices.
Skills Required
- Working knowledge of PHP
- Working knowledge of JavaScript (NodeJS, React JS)
- Database knowledge (SQL, NoSQL)
- Experience with Unix/Linux systems
- Experience with Windows systems
- Understanding of data structures, algorithms, and analysis techniques
- Ability to communicate effectively
- Excellent problem-solving skills and attention to detail
- BS in Computer Science or related field, or equivalent work experience
- Experience with cloud platforms (AWS, Azure, Google Cloud)
- Familiarity with Agile development methodologies
- Experience with debugging tools and automated testing
- Knowledge of system monitoring tools and practices
- Understanding of DevOps practices
What We Do
AND Global Pte. is a Singapore based fintech company that manages startups developing AI powered financial products. The company’s proprietary platform provides instant credit scoring and unlocks access to unsecured personal loans and payment options instantly to customers on their mobile devices. AND Global's first and so far most successful product, a smartphone-based personal loan platform LendMN was launched in Mongolia in 2016. This AI-driven product assesses credit risk and reduces cost for lending, while providing access to financing for people who are under-banked. AND Systems, the R&D subsidiary of AND Global, is located in Ulaanbaatar, Mongolia.
