CMS IT SERVICES
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Respond to and answer calls, emails and web tickets from end users professionally
- Log tickets (Incident / Service Request / Information Query) for every user interaction
- Provide first-level support on desktops, peripherals, and office automation products
- Route/assign tickets to the appropriate support group when necessary
- Identify and escalate high-severity, priority issues
- Update pending tickets with timely, precise, and accurate updates
- Follow up with end users as necessary for ticket closure
- Willingness to work 24x7 shifts
What We Do
Bringle Academy is an end-to-end SkillTech platform that provides career profiling, mentoring, and holistic development to facilitate placements. The company aims to bridge the gap in requisite skills for people of all ages, helping them succeed against changing market demands through blended learning and specialized skill development programs.
