Company secures the AI-driven SDLC from prompt to production, unifying development and cloud context to stop vulnerabilities at the source. As a Tier 1–2 Support Engineer, you are the technical front line for customers — helping them configure, debug, and maintain the product across diverse infrastructure setups.
Responsibilities:
- Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
- Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third-party integrations, API failures, data issues, security scanning, and connectivity.
- Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
- Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements from field experience.
- Monitor support case queues and ensure timely, high-quality customer communication.
- Improve observability, documentation, and deployment tooling.
- Provide feedback to internal teams on common customer challenges and edge-case configurations.
- Participate in on-call rotation as needed for critical incident handling.
Must-have skills:
- SSO protocol & identity-provider troubleshooting (SAML, OIDC, SCIM)
- Log analysis, error tracing & performance/access troubleshooting
- APIs, webhooks & data transformation/debugging
- 3+ years B2B SaaS technical support / TAM / solutions engineering
- CI/CD integrations, developer tools & code-based configuration
- Communication with technical & non-technical stakeholders
- Managing multiple priorities in a fast-paced, customer-driven environment
- Excellent English, C1 / B2+
Nice-to-have skills:
- Application security concepts (static/dynamic scanning, vulnerability management, secure SDLC)
- Familiarity with security-scanning / AppSec tooling
Skills Required
- SSO protocol and identity-provider troubleshooting (SAML, OIDC, SCIM)
- Log analysis, error tracing, performance and access troubleshooting
- APIs, webhooks, and data transformation/debugging
- 3+ years B2B SaaS technical support / TAM / solutions engineering experience
- CI/CD integrations, developer tools, and code-based configuration
- Strong communication with technical and non-technical stakeholders
- Ability to manage multiple priorities in a fast-paced, customer-driven environment
- Excellent English (C1 / B2+)
- Application security concepts (static/dynamic scanning, vulnerability management, secure SDLC)
- Familiarity with security-scanning / AppSec tooling
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
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