Support Engineer Red Hat IDM

Posted Yesterday
Be an Early Applicant
2 Locations
Remote or Hybrid
Mid level
Software
The Role
Second-tier Red Hat IdM specialist supporting Nokia IAM: perform maintenance, monitor and proactively maintain services, troubleshoot escalated incidents, participate in upgrades/enhancements, and collaborate with T3, architects, and service delivery management.
Summary Generated by Built In

The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities.
We are seeking an experienced Red Hat Idm specialist to support Nokia Identity Management services in a second-tier support role. Solve service problems and escalated incidents.
 

Responsibilities
  • Perform recurrent maintenance tasks on all IDM components. 
  • Monitor the current environment and take proactive actions to maintain the service. 
  • Participate in service upgrade and enhancement deployments. 
  • Interface with Idm T3 Members & Lead, Architect and Service Delivery Management for all round discussions. 
     
Qualifications

You have:

  • Bachelor's degree in computer science with 4+ years of hands-on experience with Red Hat Linux operating systems (or other Linux operating systems) and 1+ years of hands-on experience with Red Hat Identity Management (Idm). 
  • Intermediate understanding and hands-on experience with Red Hat IDM server and client installation and configuration and with Red Hat IDM operations (users/groups/hosts management, policies configuration, etc). 
  • Basic understanding and hands-on experience with different services on Linux operating systems (certificate system, Kerberos KDC, DNS Server, NTP Server, etc). 
  • Knowledge of LDAP, Apache, Kerberos & Linux OS Fundamentals for troubleshooting day-to-day issues. 
  • Knowledge of Bash Scripts & running basic scripts for recurring tasks. 
  • Exposure of Monitoring Tools (Zabbix) & proactive approach on alerts.

It would be nice if you also had:

  • Experience in Bash Scripting & OS patching. 
  • Experience of working on multiple Linux OS platforms like: RHEL, Rocky, Debian & Ubuntu 
  • Knowledge of Cloud Platforms. 
  • Knowledge of NIS (Network Information System). 
  • Knowledge of any other identity management products. 

About Us
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

About the Team
Some of our benefits:
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

Skills Required

  • Bachelor's degree in Computer Science with 4+ years hands-on experience with Red Hat Linux (or other Linux) and 1+ years hands-on experience with Red Hat Identity Management (IdM).
  • Intermediate understanding and hands-on experience with Red Hat IdM server and client installation, configuration, and operations (users/groups/hosts management, policies configuration).
  • Basic understanding and hands-on experience with Linux services: certificate system, Kerberos KDC, DNS server, NTP server.
  • Knowledge of LDAP, Apache, Kerberos and Linux OS fundamentals for troubleshooting day-to-day issues.
  • Knowledge of Bash scripting and running basic scripts for recurring tasks.
  • Exposure to monitoring tools (Zabbix) and a proactive approach to alerts.
  • Experience in Bash scripting and OS patching.
  • Experience working on multiple Linux distributions (RHEL, Rocky, Debian, Ubuntu).
  • Knowledge of cloud platforms.
  • Knowledge of NIS (Network Information System).
  • Familiarity with other identity management products.

Nokia Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.

  • Equity Value & Accessibility Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
  • Healthcare Strength Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
  • Parental & Family Support A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.

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The Company
Dallas, Texas
132,624 Employees

What We Do

At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.

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