As a Support Engineer L1 at SWATX, you will be an essential part of our IT support team, responsible for providing first-level technical assistance to our clients. Your role will involve troubleshooting and resolving a variety of technical issues related to hardware, software, and network systems.
Key responsibilities include:
- Troubleshooting and resolving customer issues via phone, email, or chat.
- Installing, configuring, and supporting end-user devices and software applications.
- Documenting support tickets and maintaining accurate records of inquiries and resolutions.
- Assisting customers in navigating technical problems and guiding them towards solutions.
- Collaborating with higher-level support teams to escalate unresolved issues.
The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a keen interest in technology.
Requirements
To be considered for this role, candidates should have:
- A degree in Computer Science, Information Technology, or a related field.
- 1+ years of experience in a technical support role.
- Basic understanding of computer hardware, software, and networking concepts.
- Excellent interpersonal and communication skills.
- A customer-focused mindset and a passion for helping others.
Top Skills
What We Do
SWATX was established in 2017 in IT Consulting practice however due to the changing built environment and the growing needs of our clients; it became necessary to broaden the services that could be provided by SWATX, so as to offer multi-disciplinary IT management consulting services and IT outsourcing under one ceiling.
SWATX have extended its portfolio through strategic partnerships to cover IT Infrastructure and Network Implementation, Business Management Tools and Applications and Security Solutions. We also act in a virtual CIO role as your trusted advisor, with a focus on improving processes and future growth. Moving along, SWATX has started to build its own unique products to support small and medium enterprise companies in their growth through IT transformation.
